Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

40 hrs evenings

Responsible for providing personalized assistance and support to patients, families, and visitors by providing a range of services and ensuring that patients' non-medical needs are met.

Provide personalized assistance and support to patients, families, and visitors.
-Offer guidance and information regarding hospital services, amenities, visiting hours, and general hospital procedures.
-Coordinate and arrange patient transportation within the hospital, such as wheelchair assistance or escorting patients to different departments or diagnostic areas.
-Serve as a liaison between patients, their families, and hospital staff.
-Assist patients in navigating appointment scheduling, rescheduling, or cancellations.
-Greet and assist visitors, providing information about visiting hours, policies, and amenities.
-Coordinate the provision of comfort items and amenities to patients, such as blankets, pillows, or reading materials.
-Provide assistance and support during the discharge process, ensuring that patients and their families have the necessary information, instructions, and resources for a smooth transition from the hospital to their home or care facility.

Qualifications

Customer Service experience is highly desirable.

Education:

High School Diploma or Equivalent required:

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials:

Experience:

Customer Service Experience 1-2 years preferred or Healthcare Experience 1-2 years preferred

• Knowledge, Skills and Abilities
• Knowledge of hospital services, departments, and procedures.
• Familiarity with appointment scheduling systems and hospital software.
• Excellent interpersonal and communication skills, with a compassionate and empathetic demeanor.
• Strong organizational abilities and attention to detail.
• Proficiency in using computer systems, communication tools, and relevant software.
• Ability to handle confidential and sensitive information with integrity.

Additional Job Details (if applicable)Remote Type

Onsite

Work Location

10 Vining Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Evening (United States of America)

Pay Range

• /

Grade

2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.