Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary:

• Maintain updated Linen Services employee guide.

• Coordinates and oversees the internal distribution of patient linen, operating room linen and staff attire throughout the main campus and ancillary sites.

• Responsible for the MGH laundry account reconciliation process to include accurate expense recovery and billing to internal users; partners with Partners Corporate Finance on monthly reporting requirements.

• Responsible for the annual submission of the operating and capital budgets.

• Responsible for oversight of operational production processes: inventory control, scheduling and cart building.

• Ensures that soiled linen is packed, transported and states and designated locations for vendor pick-ups as scheduled.

• Must communicate JCAHO and DPH requirements and standards to staff and monitor compliance.

• Responsible for the hospital’s scrub uniform par level and distribution.

• Responsible for planning, communicating and executing hospital-wide product linen infusion orders, back-orders/substitutions.

• Manages the scrub exchange process and Alex machines throught the hospital.

• Liaison from Linen Services to the MGH community with a commitment to providing excellent customer service. Serves in a consulting role for MGH end-users on linen offerings, product mix, par levels or other product procurement issues.

• Develops and oversees the linen issue escalation/resolution process in Customer Service; interfaces with supervisors across functions to ensure timely issue closure.

• Monitors the Customer Service linen call tracking data to ensure that delivery standards are met or par levels adjusted to meet demand.

• Manages the efficient staging of emergent linen orders for Customer Service delivery staff.

• Act as a liaison between MGB purchasing department and MGH stake holders; and partners with contracts for annual contract renewals.

Qualifications

Education:

Bachelor's Degree Materials Engineering preferred:

Can this role accept experience in lieu of a degree?
Yes

Licenses and Credentials:

Experience:

7 years of professional experience, including 3-5 years of managerial/supervisory experience with a staff between 20 to 40 team members.

• Knowledge, Skills and Abilities
• Ability to lead team members.
• Customer service-oriented.
• Familiarity with supply chain and inventory management systems.
• Knowledgeable of forecasting and budgeting.
• Ability to solve problems swiftly.
• Excellent organizational and leadership skills.
• Proficient in Microsoft Office In depth knowledge of supply chain and inventory management systems.
• Hands on experience with forecasting and budgeting.
• Excellent organizational and time management skills.
• Analytical thinking with problem solving aptitude.
• Outstanding communication and leadership skills.

Additional Job Details (if applicable)Physical Requirements

• Standing Constantly (67-100%)
• Walking Constantly (67-100%)
• Sitting Rarely (Less than 2%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 35lbs+ (w/assisted device)
• Pushing Frequently (34-66%)
• Pulling Frequently (34-66%)
• Climbing Occasionally (3-33%)
• Balancing Constantly (67-100%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Occasionally (3-33%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision
• Far Constantly (67-100%)
• Vision
• Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

55 Fruit Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$79,560.00 - $115,720.80/Annual

Grade

7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.