Phlebotomy Technician

About Mass General Brigham

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for collecting and processing blood specimens from patients for laboratory testing. Operates with a moderate level of supervision, identifying and resolving common issues independently. Provide effective training and education to new employees and students as assigned.

Does this position require Patient Care? Yes

Essential Functions

• Obtains quality blood samples using a variety of phlebotomy methods for all age groups.
• Ensures accurate patient identification, quality specimen labeling, processing, handling, and transportation of specimens.
• May assist in the recovery of patients experiencing adverse reactions and provide a rapid response to medical emergencies in the inpatient setting.
• Communicates effectively with patients and patient care teams, explaining procedures and addressing patient concerns to ensure a high level of customer satisfaction.
• Troubleshoots and resolves specimen, order, and common operational issues within the work area.
• Provides some training and education to new staff and students.
• Handles sharps and biohazardous materials in accordance with regulatory requirements to ensure the safety of patients and staff.
• Works fluently with computer programs and systems, and complies with HIPAA regulations.
• Performs other tests, administration, and specimen collection as assigned.

Qualifications

Education

• High School Diploma or Equivalent required
• Can this role accept experience in lieu of a degree? No

Licenses and Credentials

• Phlebotomy Technician National Certification
• Generic
• HR Only (preferred)
• Class D Passenger Vehicle Driver's License State License
• Generic
• HR Only (preferred)

Experience

• 1-2 years required in phlebotomy

Knowledge, Skills and Abilities

• Demonstrates proficiency in proper collection methods and proper processing of all specimens, including correct tube selection, volume, and stability requirements.
• Possesses good written and oral communication skills, the ability to prioritize work, manage time wisely, and adjust to changes in work volumes and projects.
• Superior customer service skills, with the ability to show empathy and respect for patients' privacy and autonomy.
• Demonstrates problem-solving skills and can manage complex patient collections.
• Works independently and collaborates effectively within a team, actively partnering with team members by fostering a collaborative work environment and respecting individuals with varied experiences and perspectives.

Physical Requirements

• Standing: Frequently (34-66%)
• Walking: Frequently (34-66%)
• Sitting: Occasionally (3-33%)
• Lifting: Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying: Frequently (34-66%) 20lbs - 35lbs
• Pushing: Occasionally (3-33%)
• Pulling: Occasionally (3-33%)
• Climbing: Rarely (Less than 2%)
• Balancing: Frequently (34-66%)
• Stooping: Occasionally (3-33%)
• Kneeling: Occasionally (3-33%)
• Crouching: Occasionally (3-33%)
• Crawling: Rarely (Less than 2%)
• Reaching: Frequently (34-66%)
• Gross Manipulation (Handling): Frequently (34-66%)
• Fine Manipulation (Fingering): Frequently (34-66%)
• Feeling: Constantly (67-100%)
• Foot Use: Rarely (Less than 2%)
• Vision
• Far: Constantly (67-100%)
• Vision
• Near: Constantly (67-100%)
• Talking: Constantly (67-100%)
• Hearing: Constantly (67-100%)

Work Details

• Remote Type: Onsite
• Work Location: 52 Second Avenue
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Typical Hours: Monday
• Friday 9AM-5:30PM

Compensation and Benefits

Pay Range: $20.84 - $29.79/Hourly
Grade: 4
Sign-on Bonus: $3,000

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Equal Opportunity Statement

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world's most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we're more than a system—we're leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.