Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Schedule: Remote- Mon-Fri 9am-5pm (2-3 times per year onsite in Boston)

To Apply: Applications must include a current resume and a cover letter detailing applicable experience and accomplishments.

Job Summary:

ABOUT US:Founded in 1995, the Schwartz Center for Compassionate Healthcare partners with healthcare organizations to advance compassion for patients, care teams, and their healing relationships. Nearly 800 healthcare organizations around the world run the Schwartz Rounds® program, which creates dedicated space for healthcare workers to discuss the emotional dimensions of their work—both the challenges and the joys. Research shows this program strengthens compassion and enhances patient care. The Schwartz Center’s evidence-informed programs and resources have proven to be versatile, sustainable and effective across diverse settings, including hospitals, outpatient clinics, cancer centers, VA medical centers, organ donation organizations, nursing homes, hospice providers, health insurers, and beyond.

ABOUT YOU:
You excel at managing digital communications, social media, and website content while tracking engagement and prioritizing projects. You're skilled at developing materials for events, programs, and media relations, and you understand how to maintain consistent messaging across all channels. You're organized, can juggle multiple projects simultaneously, and work well both independently and as part of a team. You're a quick learner who adapts easily to change and continuously seeks to improve systems and processes. You want to be part of an organization creating a better healthcare world through compassionate care and effective communication.

Qualifications:

RESPONSIBILITIES:ABOUT THE WORK:The Communications Associate will play a vital role in advancing the Schwartz Center's mission by supporting comprehensive communications strategies that elevate awareness of compassionate healthcare. Working closely with the Director of Communications, this position will contribute to content creation, digital marketing, event communications, and stakeholder engagement efforts that amplify our impact across the healthcare community.

Key Responsibilities:

Content Development & Management

• Create compelling content for various channels, including website, newsletters, social media, and marketing materials
• Assist in developing case studies, partner impact stories, and testimonials that showcase the impact of compassionate healthcare
• Maintain and update website content to ensure accuracy and report on engagement

Digital Communications & Social Media

• Assist with developing and executing a social media content calendar and track metrics
• Support email marketing campaigns and newsletter distribution
• Support website edits and coordinate search engine optimization

Event & Program Communications

• Assist with materials and logistics for special events and programs
• Create promotional materials for webinars and other educational events
• Coordinate with team members across the organization to ensure consistent messaging

Media Relations & Public Relations

• Draft press releases, media advisories, and other PR materials under supervision
• Maintain media contact databases and assist with media outreach
• Monitor media coverage and compile clips for internal distribution
• Identify opportunities to pitch to podcasts, webinars, and conferences

Internal Communications & Administrative Support

• Assist with internal communications to staff, board members, and key stakeholders
• Maintain communications project timelines and coordinate with cross-functional teams
• Conduct research on healthcare trends, competitor activities, and communications best practices

Additional Job Details (if applicable)

Required Qualifications

• Bachelor's degree in Communications, Marketing, Public Relations, Journalism, or related field
• 1-3 years of professional communications experience, preferably in nonprofit, healthcare, or other mission-driven organizations
• Excellent written and verbal communication skills with strong attention to detail; creative writing experience is highly desired
• Proficiency in content management systems, email marketing platforms, and social media management
• Knowledge of AP style and best practices for digital communications
• Strong organizational skills and ability to manage multiple projects simultaneously
• Collaborative mindset with ability to work effectively in a team environment

Preferred Qualifications

• Experience in healthcare communications or familiarity with healthcare industry
• Background in nonprofit communications and understanding of mission-driven messaging
• Experience with video content creation and editing
• Experience with CRM systems and database management
• Graphic design experience
• Experience with Canva or similar design software preferred

Remote Type

Remote

Work Location

399 Revolution Drive

Scheduled Weekly Hours:

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.81 - $28.30/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.