Site: Wentworth-Douglass Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary:

Job Title: Patient Access Representative
Department: Patient Access
Schedule: Monday–Friday, 8:30 AM – 5:00 PM
FLSA Status: Non-Exempt

Summary:

Responsible for accurately collecting, verifying, and documenting patient demographic and insurance information to support patient care and billing processes. This role serves as a key point of contact for patients and families, ensuring a positive and professional experience while facilitating efficient access to services.

Does this position require Patient Care?
No

Essential Functions
Greet patients and families in a professional, courteous, and welcoming manner
Accurately collect, verify, and enter patient demographic and insurance information into the electronic medical record (EMR)
Verify insurance eligibility, benefits, and pre-authorization requirements prior to services
Ensure completeness and accuracy of all patient registration information to support billing and compliance requirements
Obtain required signatures for consent, financial responsibility, and authorization forms
Identify and resolve insurance discrepancies, eligibility issues, and billing-related concerns
Provide clear communication to patients regarding registration, insurance, and financial processes
Maintain a high level of customer service, addressing patient questions and concerns in a timely and professional manner
Adhere to all HIPAA regulations and maintain strict patient confidentiality
Collaborate with clinical staff, billing teams, and other departments to ensure seamless patient access and workflow

Qualifications:

Skills & Competencies:

Strong attention to detail and accuracy in data entry
Ability to handle sensitive information with confidentiality and professionalism
Excellent communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Strong problem-solving skills with the ability to resolve issues independently
Basic computer proficiency (Microsoft Office, EMR systems, etc.)
Working Conditions
Office/clinical front desk environment
Frequent interaction with patients, families, and staff
May require extended periods of sitting, standing, and computer use

Qualifications:

Education:

High School Diploma or Equivalent required:

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials:

Experience:

experience in a healthcare setting, with a focus on patient access and registration 2-3 years required

• Knowledge, Skills and Abilities
• Knowledge of medical terminology and insurance verification procedures.
• Strong customer service skills, including the ability to resolve customer complaints and issues in a professional manner.
• Excellent communication skills, both written and verbal.
• Ability to work well in a fast-paced environment.
• Ability to work effectively in a team-oriented setting.

Additional Job Details (if applicable)

Physical Requirements- Standing Occasionally (3-33%)

• Walking Occasionally (3-33%)

• Sitting Constantly (67-100%)

• Lifting Occasionally (3-33%) 20lbs - 35lbs

• Carrying Occasionally (3-33%) 20lbs - 35lbs

• Pushing Rarely (Less than 2%)

• Pulling Rarely (Less than 2%)

• Climbing Rarely (Less than 2%)

• Balancing Occasionally (3-33%)

• Stooping Occasionally (3-33%)

• Kneeling Rarely (Less than 2%)

• Crouching Rarely (Less than 2%)

• Crawling Rarely (Less than 2%)

• Reaching Occasionally (3-33%)

• Gross Manipulation (Handling) Constantly (67-100%)

• Fine Manipulation (Fingering) Frequently (34-66%)

• Feeling Constantly (67-100%)

• Foot Use Rarely (Less than 2%)

• Vision

• Far Constantly (67-100%)

• Vision

• Near Constantly (67-100%)

• Talking Constantly (67-100%)

• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

10 Members Way

Scheduled Weekly Hours:

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.81 - $28.30/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.