Site: Nantucket Cottage Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

On-site at the Nantucket Cottage Pharmacy, Full-time, Rotating shifts

Job Summary:

Working under the direction of the Pharmacy Manager and Pharmacists, the Retail Pharmacy Technician may rotate throughout various assigned areas of the Pharmacy. Responsibilities may include reception, drop-off, data entry, adjudication, robot automation, filling prescriptions, answering phones, pick-point will call system, pick-up area and point of sale, medication delivery, return to stock, mailing medications, attending staff meetings, checking expiration dates on medications, providing support to the Pharmacists, and assisting in other areas as needed.

Qualifications:

Essential Job Duties and Responsibilities

• Works with Pharmacy Manager and Pharmacists to meet goals of the department.
• Provides kind and professional patient service.
• Greets patients at the drop-off window and obtains proper identification and allergy information.
• Provides coverage at the pick-up window.
• Works with automated dispensing machine.
• Works the pharmacy insurance adjudication queue.
• Manages and triages incoming phone calls and distinguishes issues requiring Pharmacist judgment.
• Fills prescription orders.
• Processes prescriptions through the pharmacy software system.
• Files paper prescriptions.
• Contacts providers for prior authorizations.
• Resolves problems and adheres to customer service standards.
• Escalates issues to Pharmacists as needed.
• Delivers medications to hospital patients being discharged as needed.
• Attends department staff meeting or reviews slides from the staff meeting.
• Assists with Pharmacy projects as needed.
• Always keeps Pharmacy in a clean and sanitary condition.
• Adheres to departmental and hospital security protocols.
• Assures refrigerators and freezers are maintained within proper range and are kept neat and orderly.
• Responds to any out-of-range temperature reading to ensure the integrity of stored medications.
• Adheres to all Pharmacy and NCH policies and procedures.
• Monitors expiration dates on stock medications.
• Alerts supervisor of any inventory issues.
• Checks expiration dates of all medications and supplies.
• Assures that adequate communication is maintained between staff for continuity of service.
• Uses good judgment: must be able to distinguish when the needs of the patients come first.
• Assists with new employee orientation in the pharmacy as needed.
• Monitors current inventory and participates in annual inventory process.
• Troubleshoots problems with ADS machines and other equipment.
• Performs other duties as assigned.

Essential Knowledge, Skills, and Experience Required for the Position

Knowledge, Skills, and Experience Required

• Ability to work effectively with all NCH staff.
• Ability to provide compassionate care to patients.
• Ability to make appropriate decisions, develop and complete follow-up actions.
• Ability to tactfully communicate with both internal and external customers.
• Ability to work well on a team as well as independently.
• Ability to recognize emergency situations and respond appropriately.
• Ability to demonstrate excellent customer service skills in a fast-paced environment.
• Ability to demonstrate adequate technical skills and judgment.
• Ability to pass department competencies.
• Strong understanding of computer technology.
• Exceptional organizational skills and flexibility to handle multiple tasks and deadlines.
• Strong attention to detail.
• Excellent verbal and written communication skills.
• Strong skills in Chemistry and math including a strong science background, knowledge of the metric system, knowledge of basic pharmacy practices and procedures, knowledge of medications and medical supplies, and strong mathematical computation skills.
• High school diploma or equivalent required.
• Completion of a formalized Pharmacy Technician training program required.
• Current, valid State of Massachusetts Pharmacy Technician License required.
• 1 year of Pharmacy experience preferred.
• National Pharmacy Technician Certification (PTCB) preferred.

Special Requirements

• Day & evening shifts, some weekends.
• Must be available to work overtime as needed to complete all job duties.
• Ability to help lift objects ranging from 5 to 30 pounds.
• Must be available to work in the case of a Hospital declared emergency.

Additional Job Details (if applicable)

Physical Requirements- Standing Frequently (34-66%)

• Walking Frequently (34-66%)

• Sitting Occasionally (3-33%)

• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)

• Carrying Frequently (34-66%) 20lbs - 35lbs

• Pushing Occasionally (3-33%)

• Pulling Occasionally (3-33%)

• Climbing Rarely (Less than 2%)

• Balancing Frequently (34-66%)

• Stooping Occasionally (3-33%)

• Kneeling Occasionally (3-33%)

• Crouching Occasionally (3-33%)

• Crawling Rarely (Less than 2%)

• Reaching Frequently (34-66%)

• Gross Manipulation (Handling) Frequently (34-66%)

• Fine Manipulation (Fingering) Frequently (34-66%)

• Feeling Constantly (67-100%)

• Foot Use Rarely (Less than 2%)

• Vision

• Far Constantly (67-100%)

• Vision

• Near Constantly (67-100%)

• Talking Constantly (67-100%)

• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

57 Prospect Street

Scheduled Weekly Hours:

40

Employee Type

Regular

Work Shift

Rotating (United States of America)

Pay Range

$25.85 - $49.08/Hourly

Grade

SN1S10

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1575 Nantucket Cottage Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.