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Starting rate: $68,224 $3,000 Sign on bonus (Non-MGB employees)

Job Summary:

Under the direction of the Trauma Nurse Director, the Patient Service Navigator coordinates multidisciplinary follow-up care for trauma and emergency general surgery patients. This role focuses on patient- and family-centered care, supporting self-determination, and addressing medical, psychosocial, and resource needs through comprehensive assessment and care planning. Working collaboratively with a multidisciplinary healthcare team, the Navigator serves as a liaison among specialty services to ensure efficient scheduling, communication, and continuity of care across services such as Trauma, Emergency General Surgery, Orthopedics, Neurosurgery, and others.

Qualifications:

Principal Duties and Responsibilities:

1.Assists trauma and emergency general surgery patients with scheduling multidisciplinary follow up clinic appointments, preferably before they are discharged from the hospital.

1. Coordinates with multidisciplinary services to help patients navigate the system, decrease barriers to follow up and schedule these appointments.

2. Works closely with hospital care coordination and inpatient social work to identify and resolve potential social or financial challenges for patients needing follow up care.

3. Assists with connecting the patient to community resources including primary care providers, behavioral health and community financial resources. Assists with enrolling patients in qualifying governmental or insurance programs (FMLA, Mass Health) if applicable and not already in place.

4. Follows up with patients’ primary care physicians or referring providers about their recent hospital encounter, highlighting any new diagnoses and incidental findings.

5. Routinely visits with trauma and emergency general surgery patients on the inpatient unit to ensure they are receiving the attention they need and expect. 6. Alerts program leadership to patient service issues and any areas in need of improvement.

6. Contributes to the continuous performance improvement of the trauma and emergency general surgery programs.

7. Provides relevant updates at the quarterly Trauma Performance Improvement and Patient Safety (PIPS) committee meetings.

8. Assists with any other trauma-related project or initiative as needed, at the discretion of the Trauma and Acute Care Surgery Nurse Director.

Education:

Master's Degree Social Work required:

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials:

Licensed Clinical Social Worker LCSW - State License required

Experience:

Clinical experience in medical setting 0-1 year required

Knowledge, Skills and Abilities

Excellent organizational and time management skills.

Excellent crisis intervention skills.

Good problem solving and conflict resolution skills, able to be flexible and adaptable to changing situations.

Ability to work well collaboratively and independently.

Strong written and verbal communication skills.

Knowledge of community resources and the aging process.

Demonstrates basic foundational skills, showing fundamental knowledge and a commitment to the application of professional values and ethics. Demonstrates fundamental skills in formulation, assessment of risks, crisis intervention completion of psychosocial treatment plans, and appropriate documentation.

May need assistance and guidance in ensuring the patient's needs, safety measures, and concerns are brought forward.

Emerging knowledge of internal and external resources.

Developing and demonstrating interpersonal collaboration in a medical setting- inpatient or outpatient.

May need coaching/guidance in this area.

Requires ability to work effectively with physician, nursing, secretarial and ancillary staff.

Ability to study issues systematically and generate innovative solutions to complex problems.

Ability to focus detailed, concentrated effort to multiple tasks and re-establish priorities as necessary.

Ability to effectively respond to time sensitive issues.

Demonstrated ability to manage a busy office environment within the context of a large medical center and healthcare delivery system.

A high degree of social facility in obtaining cooperation and support from a broad range of people.

Initiative and ability to work independently within the scope of the job description.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

165 Cambridge Street

Scheduled Weekly Hours:

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$58,136.00 - $84,656.00/Annual

Grade

6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.