Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary:

The Senior OR Scheduler serves as a lead coordinator for surgical scheduling operations of MGB Pain Medicine, supporting high-volume procedural specialties. This role is responsible for managing complex operating room schedules, coordinating pre-op and post-op care logistics, and ensuring all clinical, operational, and insurance requirements are met. The Senior OR Scheduler acts as a subject matter expert and key liaison between providers, patients, payers, and internal departments to ensure efficient utilization of surgical resources and an exceptional patient experience.

Qualifications:

• High school diploma or GED required.
• 3-5 years of relevant experience in healthcare administration, clinical coordination, surgical scheduling, or medical office operations required.
• Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and electronic medical record systems (Epic preferred).
• Experience working with insurance authorization, referral management, and healthcare revenue cycle processes.
• Knowledge of managed care, third-party insurance, and workers’ compensation processes.

Additional Job Details (if applicable)

Key Responsibilities:

• Maintain accurate patient and scheduling data across multiple clinical and administrative systems.
• Complete documentation, journal entries, and scheduling records in a timely and accurate manner.
• Coordinate with internal departments and external partners to secure resources and ensure operational efficiency.
• Monitor and maintain referral and authorization compliance for all scheduled procedures.
• Support continuous process improvement efforts and adapt to changes in insurance, operational, and clinical requirements.
• Coordinate and schedule surgical procedures, pre-admission testing, post-operative visits, follow-up appointments, and wait-list management.
• Manage physician and procedural schedules across multiple clinical sites, ensuring optimal utilization of OR blocks and clinical resources.
• Maintain accurate scheduling and patient records in Epic and other scheduling systems.
• Communicate appointment and procedural details to patients, including preparation instructions, locations, timelines, and required documentation.
• Confirm all procedural bookings with patients, providers, and vendors within established timelines.
• Coordinate pre-op education, testing, and screening appointments, ensuring patients receive all necessary instructions and materials.
• Post and communicate daily schedules, revisions, and updates to clinical staff and leadership.
• Obtain and manage referrals, prior authorizations, and insurance approvals for clinical visits and surgical procedures across multiple payer types.
• Serve as primary liaison between patients, providers, and insurance companies to facilitate authorization approvals and resolve insurance-related issues.
• Coordinate peer-to-peer reviews between providers and insurers when procedures are denied.
• Assist with denial management, appeals, and documentation to support reimbursement.
• Verify insurance eligibility, demographic information, and referral validity prior to appointments and procedures.
• Collaborate with revenue cycle, patient access, and billing teams to ensure timely and accurate reimbursement processes.
• Serve as a primary point of contact for patients regarding scheduling, insurance requirements, referrals, and procedural preparation.
• Educate patients on insurance authorization processes, workers’ compensation requirements, and procedural timelines.
• Provide exceptional customer service while maintaining professionalism, confidentiality, and sensitivity to patient needs.
• Collaborate with physicians, nurses, case managers, and clinical staff to ensure timely coordination of care.
• Prepare and distribute patient correspondence, procedural documentation, and required forms.

Remote Type

Hybrid

Work Location

850 Boylston Street

Scheduled Weekly Hours:

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.