Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Monday through Friday, from 3pm to 11:30pm- Rotating weekends and Holidays.

Job Summary:

Summary:

Responsible for overseeing daily administrative operations, supervising support staff, ensuring compliance with organizational policies, and optimizing processes to enhance the efficiency and effectiveness of administrative functions.
Does this position require Patient Care?
No
Essential Functions

Oversees daily administrative functions, including patient scheduling, records management, billing support, and front desk operations.
Assists in creating and implementing administrative policies, procedures, and workflows to ensure efficient operations.
Supervises administrative staff, including training, performance evaluations, and disciplinary actions; provides coaching and professional development.
Identifies and implements process improvements to enhance administrative efficiency, patient satisfaction, and departmental performance.
Acts as a liaison between administrative staff and clinical departments to ensure effective communication and collaboration.
Ensures adherence to organizational, state, and federal regulations, including HIPAA, and conducts regular audits to maintain accuracy and confidentiality.
Assists with managing inventory for office supplies and administrative tools, ensuring cost-effectiveness.
Ensures excellent customer service, addresses patient complaints, and manages data collection, analysis, and reporting related to administrative performance and patient flow.
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Qualifications:

Education:

Bachelor's Degree Healthcare Administration required or Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials:

Experience:

Experience in healthcare administration or a related field 3-5 years required and Experience in leadership or supervisory role 1-2 years preferred

• Knowledge, Skills and Abilities
• Detailed knowledge and understanding of health care management and business management principles.
• Excellent listening and communication skills both verbal and written.
• Display strong leadership and communication skills to clearly manage and oversee program staff.
• Strong analysis and problem solving skills.
• Possess process improvement skills that increase productivity, quality, and efficiency.
• Strong interpersonal and team building skills.

Additional Job Details (if applicable)

Physical Requirements- Standing Occasionally (3-33%)

• Walking Occasionally (3-33%)

• Sitting Constantly (67-100%)

• Lifting Occasionally (3-33%)

• Carrying Occasionally (3-33%)

• Pushing Rarely (Less than 2%)

• Pulling Rarely (Less than 2%)

• Climbing Rarely (Less than 2%)

• Balancing Occasionally (3-33%)

• Stooping Occasionally (3-33%)

• Kneeling Rarely (Less than 2%)

• Crouching Rarely (Less than 2%)

• Crawling Rarely (Less than 2%)

• Reaching Occasionally (3-33%)

• Gross Manipulation (Handling) Constantly (67-100%)

• Fine Manipulation (Fingering) Frequently (34-66%)

• Feeling Constantly (67-100%)

• Foot Use Rarely (Less than 2%)

• Vision

• Far Constantly (67-100%)

• Vision

• Near Constantly (67-100%)

• Talking Constantly (67-100%)

• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

15 Francis Street

Scheduled Weekly Hours:

40

Employee Type

Regular

Work Shift

Evening (United States of America)

Pay Range

$27.95 - $40.70/Hourly

Grade

6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.