Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary:

Summary:

Responsible for providing, designing, developing, testing, implementing, and ongoing maintenance of new and existing software applications. This role also provides training and support to end users.

Essential Functions
-Reviews system requirements and business processes; tests, debugs, and implements software solutions.
-Develops and executes test plans and performs other software quality assurance tasks.
-Trains end users on the operation of software applications. Develops end-user documentation.
-Provides ongoing support of the software applications by identifying and resolving issues.
-Runs reports, updates tables, and performs other tasks associated with the ongoing operation of the software environment.
-Participates in regular team meetings to discuss team activities, issues, and updates.

Grand Central/Prelude fundamental experience requirements
-Knowledge of Patient Access workflows
-ADT and Registration workflows/Navigators
-Authorization and Referral workflows/Navigators
-Confirmation Warnings and Errors
-Item Profiles and Item Defaults
-Patient and Referral Workqueue knowledge
-Reporting Workbench and Slicer Dicer knowledge
-Benefit Engine Knowledge

Qualifications:

Education:

Bachelor's Degree Information Systems required:

Can this role accept experience in lieu of a degree?
Yes

License and Credentials:

-Epic Grand Central, Prelude or Cadence Certification Preferred

Experience:

Experience in the development, support or operation of software applications 2-3 years required

• Knowledge, Skills and Abilities
• Strong oral and written communication skills.
• Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
• Demonstrated analytic and problem-solving skills.
• Ability to learn quickly.
• Knowledge of Microsoft Office 365 and other popular office productivity solutions.
• If utilizing Epic, you must be able to obtain the required certifications as outlined by program requirements.

Additional Job Details (if applicable)

Working Model Requirements

• M-F Eastern Business Hours Full Time required

• Hybrid model includes in person onsite work at MGB local sites, weekly or monthly, to be determined based on business needs

• Must be flexible for weekly or monthly in person stakeholder meetings, team meetings and internal customer needs

• On remote workdays, employees must use a stable, secure, and compliant workstation in a quiet environment. Teams video is required and must be accessed using MGB-provided equipment

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours:

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$75,275.20 - $109,553.60/Annual

Grade

6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.