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Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Department: MGH Cardiovascular, Cath Lab

• Schedule: Monday
• Friday | Onsite | 9:30am – 6:00pm (training hours will differ)

Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Under the general direction of the Cath Lab’s Administrative Manager and Front Desk Administrative Coordinator, the Practice Assistant II provides administrative and operational support in a high-volume invasive cardiovascular catheterization lab. Emphasis is placed on enhancing the quality of service to our patients, visitors, and staff. This position requires discretion and judgment to organize priorities and coordinate, perform and complete a diverse set of tasks. The Practice Assistant II is expected to communicate effectively, complete tasks on time, and to manage confidential patient information.

Job Summary

Performs administrative functions to support smooth and efficient practice operations under general supervision. Perform tasks that are related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by department.

Essential Functions:

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/EPIC.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc. as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided).
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Qualifications

Education:

High School Diploma or Equivalent required:

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials:

• Certified Medical Administrative Assistant CMAA - Data Conversion
• Various Issuers preferred

Experience:

Office experience 2-3 years required

• Knowledge, Skills and Abilities
• Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Interacts with patients, visitors, and coworkers in person and via telephone; completes all functions related to patient “check-in”.
• Connects with a diverse population of patients, visitors, caregivers and coworkers.
• Maintains patient confidentiality at all times per HIPAA and other guidelines.
• Manages information directly and through use of telephone, computer applications, paging, and fax.
• Flexes work hours as required by the operations of the lab and the appropriate staffing level at the Front Desk.
• Contributes to the management of the Environment of Care (EOC) and compliance with Life Safety Standards.
• Communicates to leadership issues and inefficiencies and assists in their resolution.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

KNOWLEDGE/SKILLS/ABILITIES:

• Demonstrated customer focus.
• Clear and effective interpersonal and communication skills.
• Strong computer software and organizational skills.
• Accurate attention to details.
• Ability to work both independently and within a team environment.
• Adapts to shifting priorities in response to the needs and requirements of the unit and the hospital.

Remote Type

Onsite

Work Location

90 Blossom Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

• /

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.