Site: The Mc Lean Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under the general direction of the Director of Pharmacy and Pharmacy Manager, the Pharmacy Operations Coordinator plans and organizes the pharmacy department to ensure proper procurement, storage, preparation, distribution, use, and waste of medications in conformance with legal regulations and hospital standards. In conjunction with other members of the pharmacy leadership and the medical and nursing staff, the Pharmacy Operations Coordinate participates in the development of programs, policies, and procedures that promote the delivery of the safe and effective use of medications and other quality pharmaceutical services.

The Pharmacy Operations Coordinator serves as the primary operational execution leader, responsible for translating departmental strategy into daily practice, with direct responsibility for day-to-day workflow oversight, staff supervision, operational compliance, and performance monitoring. The Pharmacy Operations Coordinator ensures consistent operational performance, staff accountability, and adherence to pharmacy procedures while escalating strategic and system-level issues to the Pharmacy Manager.

Qualifications Job Qualifications

Education:

BS and/or PharmD from an accredited College of Pharmacy required. Residency experience preferred.

License:

Current unrestricted pharmacy licensure in the Commonwealth of Massachusetts.

Experience:

5-7 years of relevant pharmacy experience required.

Work schedule:

Onsite, Weekday day shift, Full Time

Essential Job Functions Pharmacy Operations Coordination:

• Coordinates pharmacy operational workflows and distribution processes in coordination with the Pharmacy Technician Coordinator.

• Participates in developing, maintaining, and promoting operational policies, procedures, and standards.

• Leads operational improvement initiatives as assigned.

• Maintains the schedule for the department to ensure proper staffing to meet the demand of the hospital and patients in coordination with the Pharmacy Technician Coordinator.

• Oversees and ensures inventory control by working with inventory specialist technicians.

• Serves as pharmacy operational liaison with nursing, facilities, supply chain, and support services

• Serves as a key escalation point for operational issues requiring leadership intervention.

Staff Supervision & Performance Management

• Provides direct supervision, coaching, and mentoring to pharmacists, technicians, interns, and support staff.

• Develops, implements, and coordinates orientation, initial training, and continuous training programs for new and existing staff.

• Promotes professional development of self and staff through in-service education or outside programs.

• Assists with performance evaluations by sharing feedback and observations on staff with pharmacy leadership, providing insight into the performance of pharmacists, technicians, interns, and support staff.

• Provides assistance with timekeeping processes, ensuring accurate recording and reporting of staff hours.

Regulatory and Operational Compliance & Quality Support

• Monitors and ensures compliance with pharmacy policies, controlled substance procedures, inventory controls, and documentation standards.

• Assists pharmacy leadership and Medication Safety & Informatics Pharmacist with follow-up on medication safety events and operational deviations.

• Supports controlled substance oversight, inventory controls, and audit readiness.

• Coordinates operational inspections, documentation, and follow-up activities.

• Collects and analyzes operational data to identify trends and improvement opportunities.

Departmental Responsibilities

• Demonstrates professionalism by adhering to departmental policies, meeting training requirements, and maintaining attendance and cleanliness standards.

• Exhibits strong organizational, time management, and flexibility skills, proactively taking on responsibilities and adapting constructively to changes or additional duties.

• Participates actively in committees and meetings, follows instructions carefully, and seeks out learning opportunities as needed.

• Consistently delivers excellent customer service by communicating clearly, professionally, and promptly, maintaining confidentiality, and ensuring follow-up on instructions or messages.

• Models Mc Lean Hospital's mission, vision, values, and conduct, demonstrating sound judgment and respectful interactions with patients, staff, and physicians.

• Provides leadership coverage during the absence of the Pharmacy Manager as delegated.

• Functions as a pharmacist in daily operations when required.

• Performs other duties as requested.

Research Pharmacy Functions

• Maintain competency in research pharmacist activities to provide cross coverage when required.

Additional Job Details (if applicable)Working Conditions

Typical hospital pharmacy environment. Works under constant time deadlines. Occasionally exposed to possible carcinogenic, mutagenic, and sensitizing substances, as well as to other hazardous chemicals typically found in a contemporary pharmacy setting.

Physical Requirements

Moderate amount of stress in completing work assignments, meeting deadlines, and interacting with other healthcare professionals. Repetitive use of hands and fingers (i.e., use of computer keyboard) and labeling containers. Repetitive tasks are often performed with one hand only. Normal range of hearing and vision to perform work and communicate. Extended periods of standing, walking, and bending. Some climbing of stairs and lifting/carrying material may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mental Requirements

Ability to work independently and handle stress appropriately. Ability to work cooperatively with other members of hospital and pharmacy staff. Ability to handle multiple tasks and adapt to changes in workload and work schedule. Ability to set priorities, make critical decisions, and respond to client concerns. Fosters a team environment. Ability to communicate effectively (verbal and written).

Remote Type

Onsite

Work Location

115 Mill Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$118,435.20 - $172,234.40/Annual

Grade

8

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1600 The Mc Lean Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.