Security Officer

About the Organization

The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

About the Role

Schedule: 16 Hour Days

• Sat/Sun 7a-3p

As a Security Officer, you will be part of a professional team that is charged with the mission of providing a safe and secure environment for the Brigham and Women's Hospital community. Successful candidates will have flexible schedule availability, the ability to adapt to a new and evolving operation, and the motivation to achieve the high professional standards required by the department.

Receiving general direction from the Security Supervisor, incumbent ensures a safe and secure environment; provides protective service and response for protection of the people and property of the Hospital; is responsible for assisting with the day-to-day operation of Department.

Principal Duties and Responsibilities

• Provide protection to people and property through patrol, investigation, monitoring alarms and surveillance cameras
• Patrol buildings and grounds, identify unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages
• Provide a high level of customer service by interacting with patients, visitors and staff in a professional manner that is proactive, friendly and helpful; create safety awareness among the hospital community
• Provide emergency response to a variety of situations
• Conduct preliminary investigations into thefts, shortages and other complaints involving potential misconduct
• Provide escorts for staff, visitors and patients as requested
• Perform patient restraints; detains individuals suspected of criminal conduct
• Maintain accountability for valuables/property and other forms of evidence
• Assist motorists with jump starts and lockouts
• Prepare and submit written reports in a complete and accurate manner and log all incidents
• May be assigned to special duties such as Bike Patrol and/or Community Liaison Officer
• May be assigned to an off-site location, including administrative buildings, ambulatory care centers, and/or community based health clinics
• Will be cross-trained in other locations beyond normally assigned work space
• May be required to work other shifts and/or locations when necessary
• Perform additional duties as assigned

Qualifications

• Minimum of a high school diploma required
• A strong educational background (Associate's or Bachelor's degree) in criminal justice or related field is preferred
• A combination of both experience and education will be considered
• 1-3 years of security or related experience preferred
• Must possess and maintain a valid Driver's license from state of residence
• Must submit to and pass an initial and annual criminal background check
• Must obtain and maintain required certifications in the following programs (training provided by department):
• CPR/AED/First Aid
  • Narcan (Naloxone) Training
  • AVADE/HDTS De-Escalation Training
  • International Association of Healthcare Safety and Security (IAHSS) Basic Officer Certification (within first 90 days)
• The ability to be licensed as a Special State Police Officer under the Commonwealth of MA General Laws Chapter 22 C, section 63 preferred

Skills, Abilities, and Competencies Required

• Exemplary customer service and communication skills
• Must be able to handle complex interpersonal situations and crisis management scenarios
• Strong risk analysis and organizational skills
• Reliable and flexible
• Must be able to gather, analyze, evaluate, and utilize facts and evidence
• Interview victims, complainants, witnesses, and suspects
• Must be able to prepare clear and concise reports and routine correspondence
• Operate office equipment including computers and supporting word processing, spreadsheet, and database applications
• Must be able to read, write and speak English fluently
• Fluency in more than one language preferred

Working Conditions

• Physically must be able to lift 50 pounds
• Ability to stand/walk for a minimum of 8 hours
• Ability to run to any emergency within the hospital and adjoining campuses and be able to verbally and physically control an emergency situation upon arrival if necessary
• Strong sight and hearing abilities needed in order to effectively deal with diverse and emergency situations
• Capacity to use appropriate force to overcome, arrest or restrain someone if necessary

Each officer must be able to perform each task in the functional assessment outlined below upon hire (within the first 90 days) and annually.

Functional Assessment Tests

3 Minute Step Test: Measures the heart rate in the recovery period following three minutes of stepping. Stand with the step in front of you. Begin by stepping up and down the step in cadence with the metronome. Continue with this exercise for three minutes. Then you will be asked to sit down in and your heart rate will be recorded after one minute of rest.

Step, Bend, and Crawl: Measures mobility and coordination. Stand in front of the hurdle. Start by stepping over the hurdle, bending and crawling under the table, and stepping over the second hurdle. Reverse direction and repeat the sequence.

Stretcher Carry: Measures the ability to assist lifting a stretcher. You and a partner will stand at either end of the stretcher that is loaded with approximately 150 lbs. in weight. Bend with your legs with your back straight and grasp the stretcher. Straighten your legs to lift the stretcher, then reverse to put the stretcher back down.

Pull and Drag: Measures upper body strength. Take firm hold onto the belts and drag the 150 lb. sled 10 feet across the room and reverse directions back to the starting position.

Balance Walk: Measures balance. Start at the end of the 1 inch wide tape. When prompted to start, step on the tape, alternating with each foot until you reach the end of the tape. Your foot must be in contact with the tape on each step.

Stair Climb: The stair climb measures the ability to climb stairs at a quick pace. Starting at the bottom of the stairway, on the command Go, the watch is started and you must walk up four flights of stairs at a quick pace. At the top of the stairs, you will need to take a card and walk quickly down the four flights of stairs to the starting point and return the card to your proctor. You must complete this in 35 seconds or less.

Hospital-Wide Responsibilities

Brigham and Women's Hospital I CARE Standards. The I CARE Standards guide me in my interactions with patients, family members, visitors, colleagues, and neighbors in my workplace and surrounding community to optimize the Brigham experience and help fulfill my role in our mission of providing seamless, high quality patient and family centered care.

• C. I will Communicate my commitment to high quality performance
• A. I will Appear and act as a professional
• R. I will Respect all individuals
• E. I will Extend myself

Job Details

• Remote Type: Onsite
• Work Location: 10 Vining Street
• Scheduled Weekly Hours: 16
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Pay Range: $23.34 - $33.37/Hourly
• Grade: 5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all factors that may be considered.