Site: The Brigham and Women's Hospital, Inc.

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Job Summary:

The MGB Division of Cardiac Surgery is Hiring!Our Division is seeking a Clinic/Practice Assistant II to join our team as a Rotating Scheduler at our Brigham and Women’s Hospital campus. In this role, the Rotator manages incoming phone calls and provides support across multiple scheduling pathways, including new patient coordinators, surgical coordinators, and established patient coordinators.
This position is an excellent opportunity for someone interested in learning the ins and outs of scheduling within the Division while working collaboratively in a supportive team environment. If you are organized, proactive, and motivated to contribute to meaningful work that directly supports patient care and our division’s mission, we encourage you to apply.

Role Responsibilities:

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, answering the phones, and supporting the teams.

• Answer all incoming phone calls in a polite and courteous manner, assist callers with routine inquiries, and schedule appointments. Triage all phone calls appropriately throughout the division and hospital.

• Handle patient inquiries and issues in a timely and effective manner.

• Treat all customers with dignity and respect.

• Return all patient phone calls within the same day.

• Check voicemail on assigned day and follow up on all voicemails by 5pm.

• Provide patients with progress updates on appointments, procedures, etc.

• Interact with Brigham and Women's Hospital departments, referring clinics and physicians’ offices to coordinate services for patients.

• Greet visitors to the Division.

• Make patient appointments and maintain appointment records.

• Process patient billing forms and scan documents to patient medical record/LMR.

• Open and distribute unit mail or faxes.

• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

• Schedule patients for follow-up/established outpatient clinic appointments in Epic as timely a fashion as possible and in accordance with surgeons’ directions.

• Create and schedule all coordinating testing and scans for the outpatient clinic appointments mentioned above, also in as timely a fashion as possible and in accordance with the surgeons’ directions.

• Prepare and send out new patient greeting letters with appropriate paperwork for the upcoming visit.

• Assisting the referral coordinators with managing the Cardiac Surgery Work Queues

• Communicate with the clinic team all patient precautions that the clinic needs to be aware of in regards to treatment.

• Fax/mail all medical requests to the requesting facility or Physician, in accordance with HIPAA guidelines and regulations.

• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

• If needed, collect patient data for faculty and/or the Administrative Director.

• All other duties as assigned by manager.

• Recommended Skills & Competencies

• Excellent interpersonal skills and flexibility.

• Excellent oral and written skills.

• Excellent team player

• Understanding of and ability to use medical terminology.

• Computer software and word processing skills including: MS Office Suite

• Outlook, Word, Excel

• Requires an ability to work effectively with physicians, physician assistants, and other clinical and support staff.

• Strong communication and organizational skills.

• Ability to focus detailed concentrated effort to multiple projects and re-establish priorities as necessary.

• Ability to effectively respond to time sensitive and confidential issues.

• Initiative and ability to work both independently and as a member of a functional team.

• Ability to collect and interpret data from patient records.

Qualifications:

Education:

High School Diploma or Equivalent required:

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials:

• Certified Medical Administrative Assistant CMAA - Data Conversion
• Various Issuers preferred

Experience:

office experience 2-3 years required

• Required Knowledge, Skills and Abilities
• Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)

Physical Requirements- Standing Occasionally (3-33%)

• Walking Occasionally (3-33%)

• Sitting Constantly (67-100%)

• Lifting Occasionally (3-33%) 20lbs - 35lbs

• Carrying Occasionally (3-33%) 20lbs - 35lbs

• Pushing Rarely (Less than 2%)

• Pulling Rarely (Less than 2%)

• Climbing Rarely (Less than 2%)

• Balancing Occasionally (3-33%)

• Stooping Occasionally (3-33%)

• Kneeling Rarely (Less than 2%)

• Crouching Rarely (Less than 2%)

• Crawling Rarely (Less than 2%)

• Reaching Occasionally (3-33%)

• Gross Manipulation (Handling) Constantly (67-100%)

• Fine Manipulation (Fingering) Frequently (34-66%)

• Feeling Constantly (67-100%)

• Foot Use Rarely (Less than 2%)

• Vision

• Far Constantly (67-100%)

• Vision

• Near Constantly (67-100%)

• Talking Constantly (67-100%)

• Hearing Constantly (67-100%)

Remote Type

Hybrid

Work Location

75 Francis Street

Scheduled Weekly Hours:

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.