Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Assists users to understand clinical and/or business workflows, define functional requirements, convey requirements to colleagues engaged in software design and configuration activities, execute test scripts and user acceptance testing, and provide software support services.

Essential Functions

-Support and educate users on application use. Prepare end-user training materials.

-Create and run reports as needed.

• Utilize Epic Dashboard and Slicer Dicer tools to create sustainable productivity dashboards and establish routine reporting timeframes

-Document and analyze business processes and workflows to drive business process improvements and ensure accurate system configuration. Where possible, identify opportunities for process improvement.

-Understand user requirements; translate them into functional requirements, and assist the user with submitting software updates.

-Develop and execute user acceptance testing plans, including creation of test cases.

-Communicate the status of various team efforts to leadership and other stakeholders, including preparing presentations in collaboration with senior staff.

• Assist Leadership team with support of various vendors

-Assist in identifying and recommending leading practices for business analysis, training, and end-user support functions.

• Working knowledge of revenue cycle operations with specific concentration in Patient Access, Financial Counseling, Estimates and Pre-Service Collections

Qualifications Education

• Bachelor's Degree Information Systems or related field of study required

• Equivalent experience may be accepted in lieu of a degree

Experience

• Experience in information technology, working with business or clinical systems 2-3 years required

• Worked in a large complex healthcare organization

• Must be proficient in Epic Rev Cycle applications

• Experience in building Epic Dashboards

• Experience providing training and support to end users 1-2 years preferred

Knowledge, Skills and Abilities

• Ability to effectively translate business requirements to functional requirements.

• Possess proficient interpersonal skills to effectively communicate with technical and non-technical staff.

• Ability to effectively conduct small to mid-sized meetings, both formal and informal.

• Ability to learn quickly and share insights with teammates.

• Proficient in written and verbal communication skills, including facilitation and presentation.

Additional Job Details (if applicable)Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$75,275.20 - $109,553.60/Annual

Grade

6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.