Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Hourly rates starting at $22/hr.

Job Summary

MGH Radiation Oncology at Newton-Wellesley Hospital:

Join a dynamic team in Radiation Oncology where your organizational skills and patient-first mindset make a real difference. As a Sr. Practice Assistant, you’ll be the go-to support for physicians, nurses, and clinical staff in a fast-paced ambulatory setting. You’ll help ensure smooth daily operations and positive patient experience.

Under the general supervision of the Practice Manager, the Sr. Practice Assistant Sr. provides support within an Ambulatory Practice setting. Drawing on a broad understanding of Hospital practices and policies and displaying a high degree of initiative, the incumbent will handle a wide range of tasks and responsibilities. Works with all physicians, residents, nurses, NP’s and other clinical staff members to ensure a quality–based workflow throughout the department of Radiation Oncology.

Qualifications

• Provides support to multiple physicians in a busy clinic setting

• Performs all front desk check in/check out functions (including insurance verification and copay collection)

• Prior authorizations for treatment and insurance appeals

• Run daily schedules in Mosaiq

• Ensures compliance with Rad Oncology wristband policy and patient identification

• Schedules patient transport and pickup for inpatients in Epic using the Patient Transport Tracking module

• Schedules translators for patient appointments

• Call the inpatient floors to confirm patient treatment and transport times every morning

• Answers multiple busy phone lines

• Assist with reminder calls

• Assist with managed care authorizations and Epic work queues

• Coordinates the workflow and schedules with the department to ensure efficient daily operation.; including scheduling physician and NP appts, interpreters, chemo disconnects, nutrition appts

• Works to ensure HIPAA Confidentiality and Privacy Policies are fully implemented.

• Assists with special projects as required. Projects may include such topics regarding billing, charge entry, compliance and/or Operations Improvement Initiatives.

• Performs special projects as requested that are unit specific and that are appropriate to this level of position that are not listed in this job description.

Education

High School Diploma or Equivalent required:

Can this role accept experience in lieu of a degree?

No

Experience

3-5 years medical office experience required

Knowledge, Skills and Abilities

• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.

• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.

• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.

• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.

• Managing one's own time and the time of others.

• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

• Ability to proofread and edit written documents.

Additional Job Details (if applicable)Remote Type

Onsite

Work Location

2014 Washington Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.