Site: Cooley Dickinson Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,00 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospital is also a vital part of our network, providing home-based services through-out Hampshire and Franklin counties.

Job Summary

Responsible for overseeing the patient registration process, ensuring accurate and efficient collection of patient demographic and insurance information.

Qualifications Minimum Requirements:

• High School Diploma or Equivalent required

• Bachelor's Degree Related Field of Study preferred

• Experience in healthcare registration or patient accounts 3-5 years required

Knowledge, Skills and Abilities:

• Knowledge of healthcare registration processes, insurance verification, and billing procedures.

• Strong leadership and supervisory skills, with excellent communication and interpersonal abilities.

• Attention to detail and accuracy in gathering and documenting patient information.

• Problem-solving and analytical skills to address registration issues and resolve patient concerns.

• Proficiency in using healthcare software systems, electronic health records, and registration software.

• Commitment to providing exceptional customer service and ensuring a positive patient experience.

Additional Job Details (if applicable)Shift:

Monday

• Friday 10:00AM -2:00PM

• Hybrid schedule after successfully completing on-site training

Key Roles & Responsibilities:

• Coordinate and oversee the patient registration process, ensuring timely and accurate collection of patient information.

• Verify insurance coverage for patients and ensure accurate and complete documentation of insurance information.

• Coordinate patient admissions in collaboration with healthcare providers, nurses, and other relevant staff.

• Provide financial counseling to patients, explaining insurance coverage, billing processes, and payment options.

• Provide support to a team of registration staff, providing guidance, training, and support.

• Ensure compliance with relevant healthcare regulations, including privacy laws. Performs other duties as assigned Complies with all policies and standards.

Remote Type

Hybrid

Work Location

30 Locust Street

Scheduled Weekly Hours

20

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.81 - $28.30/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1910 Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.