Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Department: Orthopedics

• Schedule: Monday
• Friday | 8am - 4:30pm | Onsite

Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, free onsite parking & more!

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.

Essential Functions:

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Provides assistance and training to others in these areas.

Qualifications

Education:

High School Diploma or Equivalent required:

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials:

• Certified Medical Administrative Assistant CMAA - Data Conversion
• Various Issuers preferred

Experience:

Office experience 2-3 years required

• Knowledge, Skills and Abilities
• Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Details (if applicable)Front Desk Responsibilities (75%):

The Practice Assistant II is responsible for greeting patients as they arrive for appointments as well as completing patient check-in and check-out processes in a timely manner. Duties include:

• Verifies patient identity upon patient initial check in by using two patient identifiers.
• Checks patient insurance type comparing what is listed on insurance card and what is listed in EPIC system. If there is a discrepancy, informing the patient to call the RRC line.
• Verifies if patient is under worker’s compensation insurance and confirms worker’s comp information is correctly entered into EPIC.
• Verifies demographic information, ensuring referral on record, and accuracy of clinical information.
• Collects patient co-pays on every patient and if co-payment is not collected denotes reason in visit documentation.
• Assists and ensures patients complete PROMS questionnaires as needed.
• Issues any additional relevant intake forms and ensures completion.
• Checks patient’s enrollment status in Patient Gateway & assists with enrollment process.
• Arrives patient in EPIC.
• Always moves patient in Ambulatory Patient Tracking to reflect accurate patient location throughout the patient’s visit.
• Verifies casting and radiology orders at time of check-in and sends patients directly to cast room or radiology, if necessary.
• Uploads external radiology discs and copies radiology report scanning into Epic.
• If patient brings in outside medical record, make photocopy and scan into Epic.
• Keeps patients in waiting area accurately up to date on provider wait times by updating location specific wait time board and by also making verbal announcements.
• Upon patient check-out reviews follow-up information entered by provider and schedules follow-up appointment if needed to location where patient will be returning (i.e., Boston, Danvers, FXB, Waltham).
• Confirms next appointment date and time with patient and hand documentation of next visit (i.e., hands business card with appointment date and location or prints out appointment confirmation page), prints Visit Summary report and hands directly to patient.

Practice Operations (25%):

In addition to the check-in/check-out processes, the Practice Assistant II is responsible for additional administrative tasks in between front desk responsibilities as well as during light clinic days:

Daily/Weekly Activities:

• Prepares/creates patient charts (intake forms, last clinic note, MRI/CT report, etc. as provider directed).
• Checking the DAR 1-2 days prior to patient appointments to confirms patient’s insurance type is contracted with our service by running EPIC report. If insurance is not active or non-contracted, alerting Administrative Manager and notifying patient to contact Financial Services.
• Reviews schedule for capacity and accuracy of appointments.
• Assists with managing of e Faxes, patient requests, and documentation needs.
• Assists with referral queue management responding to referrals and scheduling appointments with appropriate providers.
• Assists with scanning of medical records/documentation into EPIC.
• Take inventory of all i Pads used for PROMs and return to designated charging location and/or locked storage.
• If prompted by MA or provider, calls patients in advance of visits to let them know if clinic is running late.
• Updates provider specific patient wait time board throughout the day.
• Responsibilities for clinic opening: Unlock door and turn on lights.
• Responsibilities for clinic closing: Lock door and turn off lights.
• Provides lunch coverage and ensures that at least one person is always at the front desk.
• Responsible for remaining in clinic late if clinic runs past scheduled end time.
• Responsible for arriving early should clinic schedule call for an earlier start time.
• Maintains a clean and professional looking front-desk workspace (i.e., no personal items in view of patients, no cell phone usage in front of patients).

Back-up Coverage and Miscellaneous Projects:

• Answers phones and directs calls as appropriate.
• Attends regular staff meetings.
• Assists with coverage needs and cross-covers (including back office) as directed by Administrative Manager.
• Provides information to patients, visitors, and hospital personnel, observing.
• Performs all other duties that are practice specific and are appropriate to this level of position; this may include projects as assigned.

Remote Type

Onsite

Work Location

52 Second Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.