Triage RN, Primary Care at Mass General Brigham

Site: Wentworth-Douglass Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

At our Rochester location we provide primary care for families and individuals of all ages. We are part of Wentworth-Douglass Hospital and Mass General Brigham. We are proud to serve the greater Rochester community.

At our South Berwick, ME, location we offer primary care and preventive health care services. Our physicians specialize in Family Medicine, treating patients of all ages.

We are seeking an experienced and adaptable Registered Nurse to join our team in a unique split role supporting both Rochester Primary Care and South Berwick Primary Care. This position will follow an 8:00 a.m. to 4:30 p.m. schedule, with time divided between the two offices (approximately 25 minutes apart), alternating between each location based on practice needs.

This is an excellent opportunity for a seasoned RN who thrives in a primary care environment and is confident working independently, particularly as the sole RN in the Rochester office on most days.

The ideal candidate will bring strong clinical judgment and triage experience, as this role will consist of approximately 70% phone-based responsibilities, including patient triage, symptom assessment, care coordination, and patient education. The remaining 30% of the role will involve hands-on, patient-facing support within the clinic. This includes assisting providers and medical assistants with clinical tasks as needed, demonstrating a team-first mindset and a willingness to step in and support the flow of the practice.

Job Summary

Responsible for patient care and support within the outpatient setting through providing compassionate care, assisting in procedures, and collaborating effectively in a dynamic ambulatory care environment.

Does this position require Patient Care? Yes

Essential Functions
-Deliver direct patient care and support, ensuring high nursing standards.
-Conduct patient assessments, devise care plans, and assist in outpatient procedures with a focus on patient comfort and safety.
-Educate patients and families on treatment plans, medications, and post-procedure care.
-Collaborate closely with healthcare professionals to coordinate comprehensive patient care.
-Administer medications, perform IV therapy, and maintain accurate patient records in compliance with regulations.
-Uphold infection control protocols and maintain a safe environment for patients and staff.

Qualifications

Education:

Associate's Degree Nursing required:

Bachelor's Degree Nursing preferred:

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials:

Registered Nurse RN - State License required:

Basic Life Support BLS Certification preferred:

Experience:

Clinical nursing experience 0-1 year required

Ambulatory care or outpatient experience 1-2 years preferred

Additional Job Details (if applicable)

Strongly Preferred:

• Primary care background
• Comfort supporting patients with education, care coordination, and follow-up
• Strong clinical judgment, organization, and communication skills
• Phone Triage Experience

Remote Type

Onsite

Work Location

92 Farmington Road, Route 11

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$36.87 - $50.76/Hourly

Grade

MGRNNONMETRO2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.