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Recovery Coach (Per Diem / Floater)

Massachusetts General Hospital:

Position Summary:

The Per Diem / Floater Recovery Coach (RC) is an essential, non-clinical member of the care team who will provide peer recovery support services to participants with substance use disorders (SUD). Unlike a site-specific RC, the Floater RC will work flexibly across MGH programs and sites—including the possibility of inpatient units, the Emergency Department, outpatient clinics including low threshold Bridge Clinic, the community, adolescent services, pregnant and parenting programs, and community health centers in Charlestown, Revere, Chelsea, and the Internal Medicine Associates (IMA).
This position is designed to support coverage needs related to vacancies, leaves, or surges in demand. The Floater RC helps ensure that patients and families consistently have access to recovery-oriented peer support regardless of staffing fluctuations.

The RC assists participants in achieving and sustaining recovery, facilitates access to recovery-oriented systems of care, and bridges across fragmented treatment systems into a more holistic care model. They serve as motivator, ally, role model, and advocate, providing individualized and person-centered support without judgment, expectation, or requirements.

This is a per diem role with variable hours based on program needs. Candidates must be able to travel between MGH’s main campus, outpatient sites, and community-based programs as assigned.

• Schedule & Compensation
• Per diem, variable hours.
• Assignments may include weekdays, evenings, weekends, and holidays, depending on program coverage needs.
• Based on program demand, the Floater RC may be scheduled at short notice.

Job Summary

Summary:

An essential, non-clinical member of the care team that provides services for patients with substance use disorder (SUD). The overall goal is to engage with patients, utilize harm reduction techniques to address any stage of readiness, provide resources, and help them address barriers as they work towards their goals.

Does this position require Patient Care? Yes

Essential Functions
Consult and coordinate with healthcare team members to assess, plan, implement, and address barriers to patient care plans.
-Facilitate connections across systems of care, including the recovery community, community-based supports, the addiction treatment system, and the healthcare system.
-Engage with new patients to identify their needs and personal wellness goals.
-Be available to regularly engage with patients outside of scheduled medical appointments, including introducing them to recovery-oriented systems of care or meeting them in their community.
-Develop relationships with SUD-focused community groups/agencies and help patients access and navigate these resources.
-Attends and participates in care team meetings.
-Write brief, non-clinical notes in the patient's medical record.

Qualifications

Education:

High School Diploma or equivalent required:

Can this role accept experience in lieu of a degree?
Yes

Licenses and Credentials:

• Recovery Coach State Certification
• Generic
• HR Only preferred Certified Recovery Support Worker CRSW - New Hampshire
• New Hampshire Board of Licensing for Alcohol & Other Drug Use Professionals preferred

Experience:

Sustained recovery experience 2-3 years required and Experience working with people with substance use disorders 1-2 years preferred

• Knowledge, Skills and Abilities
• Ability to maintain effective working relationships with patients/families and staff, following principles of professional boundaries.
• Excellent problem-solving skills, both one-on-one and in group situations.
• Proficient in the use of office equipment and the computer, Microsoft Word, and Excel.
• Strong attention to detail and ability to maintain written records and reports.

Additional Job Details (if applicable)Remote Type

Onsite

Work Location

100 Blossom Street

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Day (United States of America)

Pay Range

$20.84 - $29.79/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.