Member Services Associate at Mass General Brigham

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Member Services Associate is the “concierge” of the club. They provide good customer service to all members and their guests by exceptional communication skills as well as a friendly and outgoing personality. The Member Service Associate is an informational resource to all members, guests, and prospective members. This important position must possess general computer skills, a good telephone manner, and a professional attitude toward the general public.

Qualifications

Responsibilities include but are not limited to:

• Member check-in
• Member bookings and group fitness class reservations.
• Greeting members, guests and prospective members in a professional manner.
• Being an “informational resource” for members.
• Club Tours
• Administrative tasks such as processing data input, copying information forms, replenishing front desk supplies, etc.
• Marketing and sales of all membership and club programs and services.
• Use of POS system/cash register
• Use of Mind Body Internet based Membership Program
• Answering busy telephone lines.
• Club opening and closing procedures
• Communicate pertinent information and feedback to appropriate managers.
• Maintain a clean and organized workspace.
• All other tasks directed by management

**QUALIFICATIONS:

1 year in a customer service position.

General Computer skills – Internet based programs, Microsoft Word, Excel, Outlook.

Use of cash register/POS systems.

High School Diploma/GED

Can this role accept experience in lieu of a degree?

Licenses and Credentials

Heartsaver CPR AED Certification CPR preferred:

Additional Job Details (if applicable)We are looking for part time, 24-32 hours per week during the summer months, one week night 1-9p, Fridays 2-10p, Saturdays 2-10p and Sundays 2-9p.Hours will drop to per diem starting in September.

Remote Type

Onsite

Work Location

10 Whittier Place

Scheduled Weekly Hours

15

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.28/Hourly

Grade

2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.