Company:

Mercer

Description:

Are you passionate about data, surveys, and driving business growth through insightful analysis? Mercer Africa is seeking a highly skilled Senior Survey Administration Analyst to join our dynamic team. This role is pivotal in managing the end-to-end administration of employee and market surveys, ensuring data integrity, and delivering actionable insights that empower our consulting and client service teams.

About the Role:As a Reward Benchmarking Analyst, you will be responsible for overseeing survey logistics, enhancing survey participation, and building strong client relationships. You will collaborate closely with sales and consulting teams to expand survey offerings and support business development initiatives. Your expertise will help demonstrate the value of Mercer’s survey solutions and contribute directly to our revenue growth.

Key Responsibilities:

• Develop and maintain strong relationships with clients and internal stakeholders to promote survey participation and engagement.
• Collaborate with sales and consulting teams to identify opportunities to expand survey offerings and increase client adoption.
• Drive strategies to increase survey participation rates, ensuring high-quality data collection aligned with Mercer’s revenue objectives.
• Act as a trusted advisor on survey design, deployment, and insights, showcasing the value of Mercer’s survey solutions.
• Support business development by providing data-driven insights and client feedback for proposals and presentations.
• Manage the full survey administration process, ensuring accuracy, compliance, and timely delivery.
• Monitor survey performance metrics and client satisfaction to identify improvement and growth opportunities.
• Provide training and support to junior team members on survey administration and client engagement best practices.
• Travel up to 25% regionally to engage with clients and support business development activities.

Qualifications:

• Bachelor’s degree in Statistics, Psychology, Business, or a related field.
• 3-5 years of experience in survey administration, data analysis, or related roles, preferably within HR or consulting environments.
• Proficiency with survey software and data analysis tools such as Excel and PowerPoint.
• Strong analytical skills with meticulous attention to detail and accuracy.
• Excellent communication, client relationship management, and project management skills.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Global Remuneration Professional (GRP) Certification is required.

Preferred Skills:

• Experience with client engagement and compensation surveys.
• Knowledge of reward analysis and data visualization techniques.
• Familiarity with data privacy regulations and best practices.
• Proven ability to build and maintain client relationships and support business development.
• Ability to work collaboratively across teams and with clients.

What We Offer:

• Opportunity to work with a leading global consulting firm.
• Exposure to diverse projects and industries across the Africa region.
• Professional development and growth opportunities.
• A collaborative and inclusive work environment.

If you are ready to make an impact by leveraging your survey administration expertise and client engagement skills to drive business growth, we want to hear from you!

Apply now and join Mercer Africa’s team of experts shaping the future of reward benchmarking.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are also committed to providing reasonable support to any candidate with a disability to allow them to fully participate in the recruitment process. We welcome candidates to contact us at reasonableaccommodations@mmc.com to discuss any specific needs.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.