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Client Service Manager – Employee Health & Benefits Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Service Manager at MMA.

Marsh Mc Lennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

As our Client Service Manager on the Employee Health & Benefits team, you’ll be responsible for managing a team of Client Specialists, focusing on training, performance management, and employee development. You will also ensure compliance with corporate policies, monitor workloads, and hold team members accountable for achieving goals and development plans. This role includes overseeing service team operations, fostering knowledge sharing, coordinating account assignments, and supporting client retention efforts. Additionally, you’ll handle employee relations, participate in talent recruitment, resolve escalated client issues, and contribute to continuous improvement initiatives and department meetings.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Bachelor’s degree or equivalent work experience
• 7-9 years of group health & welfare plan industry experience and demonstrated relationship management skills.
• Experience leading and managing employee teams.
• Missouri or Illinois Life & Health Broker’s License

These additional qualifications are a plus, but not required to apply:

• CEBS designation

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check out our website or flip through our recruiting brochure.

Follow us on social media to meet our colleagues and see what makes us tick:

• Instagram
• Facebook
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• LinkedIn

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh Mc Lennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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