トレンド企業

Marsh McLennan
Marsh McLennan

IT Product Support Senior Coordinator

職種オペレーション
経験シニア級
勤務地Kuala Lumpur - Corporate, United States
勤務オンサイト
雇用正社員
掲載1ヶ月前
応募する

必須スキル

SQL

Company:

Marsh Corporate

Description:

We are seeking a talented individual to join our IT Product Support team at Marsh. This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working three days in office.

Senior Analyst – IT Product Support

Provide high quality support to the Operations business across the Pacific Region to enable the delivery of administration services to Operations clients.

We will count on you to:

  • Provide end-to-end application support by investigating, diagnosing, and resolving complex system issues.
  • Manage incidents and problems, including root cause analysis and post-incident reviews.
  • Communicate effectively with users and stakeholders to provide timely updates and best practices.
  • Monitor, maintain, and configure applications to ensure stability and optimal performance.
  • Collaborate with business units, Service Desk, and infrastructure teams to deliver high-quality support.
  • Maintain Service Now queues, prepare service reports, and update knowledge base documentation.
  • Support project implementations and provide on-call assistance when required.
  • Provide end-to-end application support by investigating, diagnosing, and resolving complex system issues.
  • Manage incidents and problems, including root cause analysis and post-incident reviews.
  • Communicate effectively with users and stakeholders to provide timely updates and best practices.
  • Monitor, maintain, and configure applications to ensure stability and optimal performance.
  • Collaborate with business units, Service Desk, and infrastructure teams to deliver high-quality support.
  • Maintain Service Now queues, prepare service reports, and update knowledge base documentation.
  • Support project implementations and provide on-call assistance when required.

What you need to have:

  • Bachelor’s degree in IT, Computer Science, or a related field.
  • 3 to 5 years of Level 2/Level 3 application support experience.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Hands-on experience with application configuration, deployment, and support.
  • Knowledge of SQL queries and scripting (Oracle/SQL Server).
  • Familiarity with Windows/Unix environments and basic networking concepts.
  • Willingness to work AU business hours(6am/7am) and provide on-call support when required

What makes you stand out:

  • Willingness to learn, possess a positive attitude and able to work in a fast-paced environment
  • Self-motivated, highly organized, resourceful and meticulous
  • Ability to multi-task and work well under pressure
  • Ability to work independently as well as within a team

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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Marsh McLennanについて

Marsh McLennan

Marsh McLennan is a global professional services firm providing risk management, strategy consulting, and human capital solutions. The company operates through four main businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman.

10,001+

従業員数

New York

本社所在地

$21.3B

企業価値

レビュー

10件のレビュー

3.7

10件のレビュー

ワークライフバランス

3.2

報酬

2.8

企業文化

4.1

キャリア

2.5

経営陣

2.8

65%

知人への推奨率

良い点

Supportive management and good work-life balance

Strong company culture and values

Job security and stability

改善点

Below market compensation and pay issues

High workload and overwhelming demands

Limited career advancement opportunities

給与レンジ

0件のデータ

Junior/L3

Junior/L3 · Business Analyst

0件のレポート

$25,716

年収総額

基本給

-

ストック

-

ボーナス

-

$21,860

$29,572

面接レビュー

レビュー1件

難易度

1.0

/ 5

面接プロセス

1

Application Review

2

HR Screen

3

Hiring Manager Interview

4

Technical Assessment

5

Final Interview

6

Offer

よくある質問

Behavioral/STAR

Technical Knowledge

Past Experience

Industry Regulations

Risk Assessment