Company:

Marsh

Description:

The role is for a Solution Consulting Lead, part of the Darwin Implementation Leadership team, responsible for driving technical consulting best practice, and supporting solution scoping and design. The role involves representing delivery in the client readiness process, collaborating with sales, product and delivery teams to validate proposals, confirm slot sizing and readiness, and escalate risks where mitigation is required. The role provides Darwin technical expertise and acts as the primary escalation point for complex consulting challenges, champions innovation including AI and automation across delivery and knowledge sharing to ensure high-quality consulting delivery. The role requires strong leadership and stakeholder-management skills, experience translating business requirements into technical solutions, expertise in Darwin and experience with employee benefits software and enterprise SaaS delivery.

We will count on you to:

• Global Delivery and Consulting Best practice

• Provide leadership to the Delivery Excellence function, supporting the development of those consultants, alongside the wider consulting team, with a goal of delivering exceptional client service and technical consulting expertise.

• Work with the leadership team to identify, promote, and enforce technical consulting best practices, methodologies, and standards consistently across the team.

• Facilitate knowledge sharing and skills development within the consulting teams.

• Focus on Evolve knowledge sharing and upskilling, to avoid key person dependencies in processes such as client readiness

• Coordinate with Capability Managers and Leadership Team to resolve capacity and capability constraints / opportunities within DE – taking responsibility for client allocation to meet project, internal and scoping responsibilities.

• Stay up to date with recent product development and be an expert knowledge holder for Evolve platform capabilities

• Act as a technical escalation point for complex consulting/solution challenges, working directly with clients where necessary

• Ensure Delivery Excellence and Consulting roles work cohesively on client projects to provide appropriate support and foster a high performing culture

• Work closely with the Implementation leadership team to decide on and embed ways of working, ensuring alignment with overall strategic goals

• Technology and Innovation

• Drive continuous improvement initiatives to enhance consulting efficiency, quality, and client satisfaction.

• Own innovation initiatives, championing the use of AI and automation tools across the delivery process

• Be a primary point of contact for the Innovation, Strategy and Expansion team to represent the needs of the implementation team across Darwin product bugs/features and technical tools.

• Pre-sales

• Represent delivery in the client readiness process, collaborating with business teams (sales, product, client solutions) and clients, to support solution scoping and design activities ahead of project start. Coordinate and enable experienced consultants to also support these activities.

• Review and validate technical proposals and solution designs to ensure alignment with client needs and platform, market and organisational capabilities. Coordinate and enable experienced consultants to also support these activities.

• Work with Delivery Managers, Programme Managers and Squad Leads to ensure the pipeline, slots and client expectations are aligned.

• Work with Programme Managers to ensure the appropriate handover has been completed between sales/commercial and the delivery squad

• Work with Regional Delivery Managers to ensure alignment on slot sizing and slot allocation

• Work with Delivery Managers and Business Management to develop a process whereby we maintain clear weekly status reporting for the delivery aspects of the readiness process, ensuring there is appropriate visibility to stakeholders i.e.

• Has correct documentation been received

• Has the scope been validated

• Has the slot size been validated

• Has the appropriate handover been complete

• Have the delivery squad confirmed they are ready

• Escalate appropriately to the rest of the leadership team where readiness is causing risk or requests are not achievable and mitigation actions are required

• Understand OKR targets, and align ways of working and initiatives to achieve delivery efficiency and profitability

What you need to have:

• Strong expertise in technical consulting methodologies and best practices.

• Experience supporting solution scoping and translating business requirements into technical solutions.

• Excellent leadership, coaching, and team development skills.

• Strong communication and stakeholder management abilities.

• Ability to work collaboratively across sales, delivery, and product teams.

• Problem-solving mindset with the ability to handle complex technical challenges.

• Familiarity with relevant technologies and tools used in the organisation’s solutions.

• Experience working across departments, with an understanding of commercial pipeline process

• A passion for innovation and driving use of AI and automation

• Clear written and verbal communication; effective presenter to executive sponsors.

• Flexibility to work with APAC/EMEA/US time zones as needed

• Expertise in employee benefits software, experience working with HR/payroll/insurance vendors and enterprise client management within a SaaS delivery team is required.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.