Company:

Mercer

Description:

Client Manager

• Global Benefits Management
• London or Bristol (Hybrid)

As a Consultant (Client Manager) in the Global Benefits Management (GBM) team you will manage the global relationship for a range of clients, ensuring delivery against their strategic and tactical goals for benefits regionally or globally. You will be responsible for their insured employee benefits, overseeing the coordination of renewals locally and appointment of Mercer in all mandated locations.

Mercer provides insights, advice and technology-driven solutions to help build brighter futures for our clients, colleagues and communities. Together, we’re redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being.

Global Benefits Management (GBM) allows multinational organisations to manage their insured employee benefits around the world more effectively. The Mercer Marsh Benefits (MMB) global GBM solution delivers everything clients need when it comes to local broking renewals, global co-ordination, technology, governance and consulting.

We will count on you to

• Manage a number of client relationships and provide advice with regards to global insured benefits

• Oversee the implementation and ongoing management of GBM appointments and maintain client satisfaction, ensuring key activities are completed and internal / external parties are aligned

• Work proactively and closely with all members of the client team to influence delivery and ensure that commitments to the client are met, fostering a culture of shared responsibility and ownership

• Liaise directly with senior-level Global Client Managers, as the lead global contact for client deliverables required under the Global Benefits Management appointment

• Support with the execution of the client’s global benefit strategy, including things such as benefit harmonization, minimum standards or global benefit financing

• Oversee the coordination of local in-country colleagues in their role of local specialist/brokers

• Support clients to monitor their employee benefit programs around the world, providing regular reports and updates, to making sure global governance processes are being followed

• Stay up to date with changes in international employee benefit trends and issues, monitor market developments and consult with clients on these matters

• Proactively look for opportunities grow client revenue as well as supporting with new business development opportunities

What you need to have:

• Proven consulting, client management or broking experience, preferably gained from a similar role in a large complex, global organisation

• Previous experience in the Insurance, Financial Services or Employee Benefits sectors, working with multinationals

• Strong client focus with relevant client facing experience

• Ability to consult, analyse and communicate on insured employee benefit related products

• Excellent communication skills, both written and verbal, with strong attention to detail

• Experience in simultaneously managing multiple projects/tasks and have an organised approach, with the ability to prioritize, drive them to conclusion

• Results-orientated, accustomed at setting high standards and working in a demanding environment

• Strong self-starter, fast learner, with the ability to work independently or as part of a team

What makes you stand out:

• Existing international benefits experience, with a working knowledge of international employee benefits (e.g. pension, risk benefits, medical).

• Have a good understanding of employee benefit risk financing solutions

• Experience managing benefit renewals in conjunction with Flexible Benefits platform providers

• Have successful track record of new business development

• Being fluent in another language

Why Join Our Team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.