Company:

Mercer

Description:

We are seeking a talented individual to join our Administration Operations team at Mercer. This role will be based in Adelaide or Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Adviser Service Specialist is responsible for providing high-quality administrational support to advice-related requests and transactions within Mercer. You will play a key role in maintaining risk and control governance frameworks, supporting continuous improvement, and enhancing Mercer’s reputation in the local market through strong adviser relationships.

We will count on you to:

• Deliver top-level administrational support to internal and external stakeholders including Advisers, Dealer Group representatives, and Mercer Super Advice/Wealth Leads.

• Perform peer reviews for complex and non-standard processing and manage responses to complex inquiries, including complaints resolution.

• Contribute to the production of Adviser Servicing Monthly Performance Dashboards and complete complex advice-related administration tasks and investigations.

• Assist with the design, review, and continuous improvement of Standard Operating Procedures, ensuring compliance and legislative obligations are met through effective process controls.

• Support audit activities and implement recommendations to enhance risk management.

• Cross train within the Adviser Service team to increase overall service capacity and knowledge sharing.

• Role model positive behaviours, uphold Mercer’s values, and foster collaborative working relationships across Administration and Operations.

What you need to have:

• Demonstrated experience in a professional environment in an operations or administration role

• Knowledge of superannuation legislation and systems (ideally Sonata and/or SuperB, Salesforce, Excel, Word, Outlook).

• Excellent organisational, prioritisation, attention to detail, and communication skills.

• Self-motivated with a proactive and accountable approach to delivering outstanding service.

What makes you stand out:

• Experience in superannuation administration.

• Exposure to financial advice administration.

• Experience with complaint and risk event management.

• Demonstrated ability to support continuous improvement initiatives and risk mitigation.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.