Job Description:

This role will support the Digital Core Program during the RUN PHASE leading Service Introduction / take on activities following MARS Framework as part of a large transformation program to deploy S/4 platform covering OTC/PL process.

This position ensures a smooth transition from project delivery into scale operations, enabling Business as usual (BAU). The role will act as key link between project team, product teams/ delivery organization, ensuring the solutions are operationally ready, supportable and aligned with Business requirements / ITILS service delivery process. The role combines functional expertise, operational readiness and service management ensuring the S/4 take on scope is fully aligned / embedded into the product support Model.

Key Responsibilities

• Service Introduction & Transition to operations

Lead the new scope into GDO/BDS product and delivery model

• Transition Plan from Project to BAU including Financials Aspects

• Operational Readiness

Functional and Technical Documentation:

• Support Model / escalations Paths

• Monitoring and Integration ownership

• Operational Risks vs Mitigation Actions approval

• Product and support Alignment

Act as bridge between all layers (Program, Projects, product owners, delivery)

• Ensure MARS ITSM process defined (SLAs, KPIS)

• Business engagement

Partner with Business representatives to ensure Business continuity / operational model

• Training on new WOW / Support flow

• Governance & Quality

Ensure compliance with ITSM - ITIL best practices

• Support hypercare, exit criteria, and readiness assessment

• Reporting

• Transition deliverables, Status, risk, and GAPS

Qualifications

· Strong knowledge of supply chain processes.

· 5+ years of experience in service operations or a similar role, with a focus on Order to Cash (O2C), Physical Logistics, and Warehouse Management or focus on P2F Modules (MM, QM, PM, PP) SAP ERP areas.

· Understand ITIL concepts (Incident, Problem, Change and service transition)

· Ability to operate in complex and multi-team environments.

· Familiarity with SAP and non-SAP systems

· Ability to collaborate with Enterprise Architecture, Infrastructure, Integration, and both technical and non-technical stakeholders Digital Transformation S/4 Deployment – Core process

Competencies:

· Stakeholder Balance, Tech Savvy, Decision Quality, Ensures Accountability, Managers Complexity,
What can you expect from Mars?
Work with diverse and talented Associates, all guided by the Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
A strong focus on learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.

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