Job Description:

We are looking for a skilled Technology Product Analyst with expertise in the Service Now platform to join our product management team. The successful candidate will analyze customer requirements, product performance and future road map within the Service Now ecosystem to help deliver business value and optimize our Service Now-based solutions. This role requires a strong understanding of Service Now combined with analytical and excellent communication skills.

What are we looking for?

• 4+ years of experience in product analysis, business analysis, or product management focused on Service Now or similar platforms.

• Bachelor’s degree in Computer Science, Information Technology, Business, or related field.

• Strong understanding of Service Now modules such as Employee Center, ITSM, ITOM, SPM, HRSD, CSM)

• Familiarity with Agile methodologies and product management tools

• Excellent communication skills to bridge technical and business teams.

• Ability to translate complex Service Now technical features into business value propositions.

• Detail-oriented with strong analytical and problem-solving skills.

What will be your key responsibilities?

• Service Now Product Analysis
  Conduct in-depth analysis of Service Now platform capabilities, modules and third-party integrations to identify enhancement opportunities and competitive positioning.

• Customer and Stakeholder Engagement
  Collaborate with internal teams and external customers to gather detailed requirements and feedback related to Service Now implementations and customizations.

• Data-Driven Insights
  Analyze usage data, feedback trends, and service metrics within Service Now to assess product effectiveness and identify areas for improvement.

• External Trends
  Stay current with Service Now product updates, industry trends to inform product roadmap and innovation strategies.

• Requirements Documentation and Prioritization
  Translate business needs into clear, actionable product requirements and user stories for development teams working on Service Now enhancements.

• Cross-Functional Collaboration
  Work closely with Service Now developers, user research & design architects, IT operations, and service line product owners to ensure alignment on product goals and successful delivery of Service Now solutions.

• Reporting and Communication
  Prepare dashboards, reports, and presentations on Service Now product performance, adoption metrics, and customer satisfaction for leadership and stakeholders.

• Support Product Lifecycle
  Assist in testing new Service Now features, validating custom workflows, and ensuring quality and compliance with organizational standards.

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