Job Description:

Mars: Where your Tomorrow Starts Today!

Mars is a family-owned business that has been making products for people and their pets for more than 100 years. We’re behind some of the best loved brands in the world including MARS®, SNICKERS®, EXTRA®, ECLIPSE®, PEDIGREE®, WHISKAS®, DOLMIO®, BEN’S ORIGINAL ® MASTERFOODS ® and ROYAL CANIN® ORIJEN® ACANA® we are dedicated to making a positive impact on people and the planet.

Join us in building a sustainable future where people, communities, and the planet can truly thrive.

About the role:

This role will be working for our Mars Petcare segment, where we make life better for pets and their owners.

Role Title:

Customer Development Leader

Location:

Melbourne, Vic

Hours:

Full-time, 12 Month Fixed Term Contract

Reporting to:

Customer Development Head

Mars is looking for a strategic and driven National Account Manager—or as we like to say, a Customer Development Leader—to take the lead on one of our major corporate grocery accounts. In this role you will be responsible for achieving profitable sales growth through creating and executing business plans for this major grocery customer.  You will also be accountable for maximizing customer and category performance whilst delivering efficient trade revenue optimization.

With full P&L responsibility you will be accountable for developing and maintaining strong and influential relationships with key customers and collaborating internally with key stakeholders to deliver first class insights and solutions which help devise and execute mutually beneficial joint business plans and deliver sustainable growth.

What are we looking for?

• Strong Sales experience that includes selling, negotiating and leveraging insights to deliver tailored customer plans, achieving company and customer objectives and advancing category leadership

• Previous customer experience and proven ability to deliver successful solutions that cover product, placement, promotion and/ or pricing; with an excellent track record of meeting/ exceeding sales objectives

• Good interpersonal skills and proven ability to develop long term, effective and influential business relationships with key decision makers which drive mutual growth

• Ability to assess needs, propose mutually beneficial solutions, overcome objections, demonstrate resilience and manage conflict

What will be your key responsibilities?

• Lead the development and execution of the customers’ short and long term strategies which optimises profitability and sales revenue and achieves company, category and customer objectives

• Develops an understanding of the customer’s environment to build shopper centric customer plans which drive mutual growth

• Develops accurate and timely forecasts using a variety of inputs from both consumption and shipment perspective, adopting a continuous improvement mind-set

• Lead the development and execution of customer specific solutions which achieve customer, category and business objectives

• Drive the customer agenda and develops strong and influential relationships with key customers focused on delivering shopper, channel and category centric solutions which accelerate customer engagement

Why you’ll love working for Mars:

• Purpose: Help craft beloved brands with a legacy of over 100 years of local manufacturing making products that people and pets will love all while helping to build a more sustainable future.

• People: A culture that values your contributions, fosters leadership, and recognises the impact you make. Your work truly matters here.

• Development: Shape your career with personalised development and real opportunities to grow from day one.

• Enjoy a team and business environment that is invested in helping you manage and grow your energy for work and life.

Mars is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

We know everyone’s needs are different, and we’re committed to making our application process accessible and supportive for all candidates. If you require any adjustments along the way, simply let us know in your application form. We’ll work with you to understand what will help you feel comfortable and supported.