WHO WE ARE

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

WHAT WE OFFER

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there is a wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and encourages employees to take responsibility for managing their careers, whether to move laterally or vertically

POSITION SUMMARY

The Customs House Brokerage (CHB) Operations Manager is responsible for directing and coordinating the delivery of superior client service and the execution of all customs house brokerage activities in Vietnam. This role carries out these activities either personally or through the team, while ensuring full compliance with local customs regulations.

KEY RESPONSIBILITIES

• Ensure the team delivers timely and accurate completion of all Import & Export declarations and Transit Movements.

• Ensure the team delivers timely and accurate execution of all financial activities relevant to CHB.

• Ensure all Customer needs are met or exceeded, within our Compliance Controls.

• Responsible for monitoring and load balancing the workload of the CHB Operation team.

• Be in charge of the procurement of 3rd party Customs Broker when necessary.

• Collate, analyse and present data reports to Management, Customer, Internal Stakeholders, Compliance and Implementation Teams.

• To ensure all Operating Manuals are reviewed regularly and updated where required.

• Ensure that work carried out complies with the standard as defined in the operating Manuals.

• To ensure the Quality Assurance Procedures are up to date and clearly reflect current working practices. (ISO)

• Ensuring that all statutory requirements are met or exceeded. (AEO or any other Customs authorisations)

• Identify waste in processes, continuously driving and delivering improvements which will positively impact productivity (production) levels.

• Maintain a first-class business relationship with all customers and internal stakeholders.

• To support all growth and actively participate in creating innovative solutions.

• Manage and lead the CHB Operation team: conduct appraisal meetings, set objectives and participate with the delivery of Compensation & Benefit reviews, in accordance with HR policy and support.

• Ensure each team member has a training plan and that it is continuously updated and reviewed.

• Ensure regular coaching and development sessions with all team members, each DR should have a PDP/APDP in place which is regularly reviewed.

• Ensure regular coaching and development sessions with all team members.

• Support other Areas/Regions, operationally and sharing Best Practice.

• Manage all matters in respect of employee relations such as disciplinary and grievance issues in accordance with HR policy.

• To be an active team member who will exchange knowledge and expertise.

JOB REQUIREMENTS

• Have at least 10 years of experience in CHB or Customs operations-related roles.

• Have a strong knowledge of the Customs regulations, processes and systems in Vietnam.

• Fluent in English and Vietnamese.

• Have a strong collaborative mindset, creative problem-solving and analytical skills.

• Have strong leadership and team management skills.

• Have strong stakeholder management and communication skills.

• Able to work well under high pressure and deadlines.

• Understands the global supply chain and how CHB is an enabler

• Strong experience in working with and enabling teams across different locations.

• Experience developing and delivering training materials for newcomers.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.