• POSITION SUMMARY
• Support the Area Operations Manager and Product leaders in the Area to set the strategic direction for Inland product.
• Structure, staff and manage the Area/Country Inland Operations team to run the business efficiently in accordance with defined product commitments.
• Foster an engaged organization by continuously developing skills and accelerating talent growth through targeted coaching.
• Lead Inland teams in adopting digital-focused practices for Maersk’s transformation journey internally and with Customers.

WHO WE ARE

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

WHAT WE OFFER

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

KEY RESPONSIBILITIESDrive Inland Delivery functional outcomes

• Execute inland first mile solutions in a reliable, predictable and efficient manner

• Set and lead teams through clearly defined annual targets rooted in objectives balancing quality, cost and consistency.

• Monitor service quality of Inland Delivery across customers and modes (e.g. Truck, Rail, Barge) and act on non-compliance to defined product or customer standards.

• Ensure Delivery teams provide speedy Inland order issue and exception resolution with CX through case management.

• Work with internal stakeholders to fine-tune all facets of running Inland Delivery: Safety (HSSE), Control (Finance), Cost (Procurement), Product Standardization (Product / Sales), Process Efficiency (CI) etc.

• Oversee all operations related business controls and evidence to be timely submitted

• Actively monitor inland first mile metrics and drive team towards achieving excellence

Develop and sustain a capable Inland Delivery organization

• Build teams – directly or through team managers’ – with strong orientation towards delivering superior Inland customer quality as per the Inland product outcomes committed in OIPC

• Identify / attract and retain talent and equip them with an ambitious learning plan; offering constant opportunities to practice innovation and change leadership.

• Ensure Inland Delivery team(s) are trained and practice in accordance with global standards for managing inland orders, safety and local legal regulations.

• Map local risks (structural, seasonal etc.) to develop and maintain business continuity plans.

Drive Cost to Serve focus

• Work consistently to reduce cost to serve to remain competitive on both quality and cost in changing market conditions.

• Manage Inland Delivery capacity according to demand; plan for optimal mix of local Delivery team, GSC and 3rd party operations.

• Actively monitor and manage volume trajectory of customer base; work with CX and Sales to reduce churn and expedite new and additional business conversion

• Constantly feed timely market and customer information back to Product and Sales.

CRITICAL COMPETENCIES

• At least 10 years’ professional experience as at similar role(s) in logistics and services industry.

• Excellent knowledge and practical experience of Inland Transportation, Cross-border Transportation, and Customs Brokerage

• Language proficiency: Native Vietnamese level and Professional English level.

• Strong leadership with a proven ability to build and nurture high-performing, cohesive teams, fostering a culture of collaboration, empowerment, and shared accountability.

• Comprehensive knowledge of transport operations and product portfolios, enabling strategic alignment with company objectives.

• Exceptional customer-centric mindset, with a steadfast commitment to delivering superior service and fostering long-term client relationships.

• Astute stakeholder management capabilities, adept at navigating complex relationships and securing cross-functional alignment.

• Strong commercial acumen and cost-awareness, consistently demonstrating prudent resource allocation and financial stewardship.

• Relentless results orientation, with a distinguished track record of surpassing performance targets and driving sustainable growth.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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