Customer Experience Consultant (JL: 3)

Would you like to be part of a value‑driven, commercially oriented international environment where we enable global trade every day? We have an exciting opportunity for a Customer Experience Consultant to join our team and help deliver a world‑class, customer‑centric experience.

What We Offer:

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us, teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work,Uprightness and Our Employees mean that transparency and accountability go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

Key Responsibilities:

• Own and manage the end‑to‑end customer experience for assigned customers.

• Act as the primary point of contact throughout the full shipment lifecycle.

• Proactively track shipments and communicate deviations, risks, and solutions.

• Build strong, collaborative relationships with both new and existing customers.

• Understand customer supply chains, urgency, service needs, and expectations.

• Identify and drive cross‑selling and upselling opportunities across Maersk products.

• Support customer digital adoption initiatives and continuous improvement efforts.

• Collaborate closely with internal stakeholders to ensure smooth execution and service excellence.

• Capture and report all identified opportunities and activities in Salesforce (OPL).

• Own opportunities related to project Cargos (mainly acquisition) and focus on attracting new customers supporting the commercial strategy, financial results, and market share ambitions

• Interacting with Public Administration, Tax offices, port/terminal operators as Lubumbashi's office coordinator

Who We Are Looking For

Someone with:

• 3–5 years’ experience in a customer experience, logistics, supply chain, or shipping environment.

• Strong understanding of end‑to‑end shipment execution and customer service processes.

• Experience managing customers and coordinating across multiple stakeholders.

• Proficiency in Microsoft Office tools (Excel, PowerPoint, Outlook).

• Confidence working with CRM and digital platforms.

• Fluency in English (additional languages are an advantage).

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.