Sr Analyst I Software Engineering

Job Description:

The ideal candidate will have a strong understanding of Starlink Production Core Support.

He will be responsible for Eyes on glass Monitoring, Triage & Incident Ownership, Troubleshooting & Restoration, Cross-Team Collaboration, Platform & Application Stack Awareness and Service Quality & Process Excellence.

• Triage & Incident Ownership
• Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.
• Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.
• Maintain accurate, real-time incident timelines and post-incident documentation.
• Troubleshooting & Restoration
• Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers.
• Use observability/monitoring tools (e.g., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.
• Perform targeted mitigations, rollbacks, config fixes, and coordinate hotfixes to restore service quickly.
• Cross-Team Collaboration
• Engage with App Dev, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution.
• Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring tools to accelerate fixes.
• Facilitate postmortems and continuous improvement actions.
• Platform & Application Stack Awareness
• Identify and recognize the application stack (UI-frontend, backend services, APIs, queues, databases, caches, containers, orchestration, networking) for each impacted service to quickly isolate the source of issues.
• Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis.
• Service Quality & Process Excellence
• Contribute to automation and self-healing routines (alert tuning, auto-remediation, playbooks).
• Recommend monitoring gaps to improve observability.

Skills / Experience: Qualifications

• 3–5+ years in Support, or Production Operations roles.
• Strong triage and troubleshooting mindset with proven incident ownership and sense of urgency.
• Hands-on with observability/monitoring tools like Kibana (log analysis), Dynatrace (APM), plus familiarity with metrics and tracing.
• Solid understanding of application architectures (microservices, APIs, message queues, databases, AWS services).
• Ability to correlate logs/metrics/traces and form data-driven hypotheses to isolate root causes.
• Proficient in SQL basics and comfortable reading application logs (JSON, stack traces).
• Excellent communication skills for incident coordination and stakeholder updates (concise, structured, timely).

Required:

• Expertise in C# and .NET Core.
• Solid understanding of SOAP, REST, and Web API based web service protocols
• Solid understanding of AWS Cloud service and Integration
• Cloud Technology : AWS - Lambda, Neptune, Dynamo DB, document DB, RDS SQL, Mongo DB (medium), Redis cache, EC2 hosting, Integration with .NET Core (middleware) , Dyna Trace.
• Experience with Microsoft Entity Framework and/or LINQ to SQL
• Logging: Kibana, Elastic search, Log stash
• Dev Tool: Fiddler, Postman and Swagger
• Knowledge on GIT

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