ServiceNow QA Engineer

Job Description:

We are looking for a Service Now QA Engineer with ~4–6 years of relevant experience to validate, test, and ensure high-quality delivery of solutions on the Service Now platform for Smart Apps.

In this role, you will ensure the quality and reliability of Service Now implementations by developing and executing automated test cases, performing regression testing, and supporting major platform upgrades. This position is ideal for candidates with strong Service Now knowledge and a passion for automation and continuous improvement.

Responsibilities

• Test development work completed in a Service Now instance.
• Contribute to and develop test cases for the Service Now Automated Test Framework (ATF) (preferred).
• Experience on Selenium Automation Testing tool.
• Perform regression testing to support major upgrades and releases.
• Collaborate with developers and business analysts to ensure test coverage and quality standards.
• Document test results and provide feedback for defect resolution.

Requirements

• Service Now Certified System Administrator (must-have).

• Knowledge and/or micro-certification in at least one of the following:

• Customer Service Management (CSM) (preferred)

• Playbooks

• Flow Designer

• Now Assist / AI

• Platform Analytics

• Predictive Intelligence

• Service Portal

• Catalog Items

• Automated Test Framework (ATF)

• Strong understanding of Service Now platform capabilities and best practices.

• Experience with automated testing tools and frameworks.

• Excellent problem-solving and analytical skills.

• Strong communication skills in English

Nice to Have

• Experience with Agile methodologies.
• Familiarity with CI/CD pipelines and integration testing.
• Service Now Certified System Administrator (CSA) Certification

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available

[here](https:** //nam12.safelinks.protection.outlook.com/?url=https://careers.dxc.com/global/en%23fraud_warning&data=05%7c01%7cjhanda%40dxc.com%7cdfc9200ee54a4a2cbd1e08dbecc892f9%7c93f33571550f43cfb09fcd331338d086%7c0%7c0%7c638364118427715875%7cUnknown%7cTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7c3000%7c%7c%7c&sdata=s0zVysf9f4QibEs/xNc7yE0vzT4Ae61CRppkSzWUOGw%3D&reserved=0).