ServiceNow HRSD

• Job Description:

Key Responsibilities:

• Configure and customize Service Now HRSD modules including:
  o HR Case Management, Employee Document Management, Knowledge Management, and Lifecycle Events.
• Design and develop custom HR applications and workflows tailored to business needs.
• Develop and maintain integrations between Service Now HRSD and external HR systems (e.g., Workday, SAP Success Factors, Oracle HCM) using REST/SOAP APIs, Integration Hub, and MID Servers.
• Implement and optimize automated HR service delivery workflows using Flow Designer, Workflow Editor, and scripting.
• Write and maintain client scripts, business rules, UI policies, script includes, and scheduled jobs for HRSD processes.
• Support data migration, onboarding/offboarding automation, and employee self-service portal enhancements.
• Collaborate with HR, IT, and business stakeholders to gather requirements and deliver scalable solutions.
• Ensure compliance with security policies and data privacy regulations concerning employee data.
• Participate in Service Now HRSD platform upgrades, patches, and performance tuning.
• Troubleshoot, debug, and resolve HRSD platform issues promptly.
• Maintain comprehensive technical documentation and support knowledge transfer activities.

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• Required Skills & Qualifications
• 6- 10 years of experience developing on the Service Now platform with a focus on HRSD modules.
• Strong proficiency in JavaScript, Glide scripting, and Service Now client/server-side scripting.
• Experience building and customizing Service Now HRSD case management, lifecycle events, and knowledge base.
• Proven expertise in integrating Service Now HRSD with external HR systems using APIs and Integration Hub.
• Familiarity with Flow Designer, Service Portal, and Scoped Applications development.
• Good understanding of HR processes and workflows (e.g., employee onboarding, offboarding, case management).
• Knowledge of data privacy and security principles related to HR data.
• Strong problem-solving skills and ability to work in an Agile environment.
• Excellent communication and interpersonal skills to collaborate with HR and IT teams.

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• MUST HAVE
• Service Now certifications such as:
  o Certified System Administrator (CSA)
  o Certified Application Developer (CAD)
  o Certified Implementation Specialist – HRSD
• Experience with Employee Service Center (ESC) and Knowledge Management in HRSD context.
• Preferred / Nice-to-Have
• Familiarity with HR data models, CMDB, and LDAP integrations.
• Exposure to DevOps practices, source control (Git), and CI/CD pipelines.
• Understanding of ITIL and HR compliance frameworks.

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