Job Description:

About DXC Bulgaria We are DXC – a Fortune 500 global IT services leader.
In Bulgaria, we are among the largest IT employers, delivering the full spectrum of the company’s diverse technical portfolio. Our teams work across cutting-edge technologies, contributing to projects that span industries and geographies.
We foster continuous learning and professional growth, offering access to targeted training and certifications aligned with individual interests and career aspirations.
Our culture of collaboration, innovation, and shared values empowers professionals to grow and succeed.

About the role We are looking for a Lead Operations professional to join our growing Global Sales Enablement (GSE) team. This lead operations organization is the key link between marketing and sales, ensuring that lead data from our campaigns get cleansed, loaded, nurtured, and routed in a timely, efficient manner, delivering high quality leads and sales enablement material to our sales professionals. This team will work closely with marketing (demand generation and strategic marketing partners – SMPs) and sales (client partners and sellers) to ensure leads from events are properly documented, qualified, and assigned.

D aily challenges

• Oversee lead management in Europe and UKI

• Partner with Marketing to establish lead definitions and define the lead scoring model

• Triage and load leads into Marketo/Salesforce from any event not supported by marketing (typically sales initiatives), ensuring the sales team properly documents the activity and resulting leads are promptly loaded to Salesforce, nurtured (where needed), and routed

• Monitor, nurture, and route all leads resulting from events, sales initiatives, partners/advisors, campaigns, and inbound (DXC.com)

• Properly document in Salesforce all lead nurturing activities, ensuring multiple touchpoints before lead rejection

• Brief identified sales partner prior to lead re-assignment, ensuring seamless handoff

• Work with the GSE team members to enrich leads with sales enablement materials, ensuring our sellers are equipped to follow up on the leads

• Act as the subject matter expert for lead loading, routing, and tracking for this growing team

• Develop executive-ready metrics and visual dashboard to provide analytics on entire lifecycle until final disposition (opportunity won/lost or rejected)

• Analyze trends and recommend actions to improve lead quality and sales outcomes

• Identify friction points and implement process improvements to increase speed-to-lead and conversion rates

• Help develop the future state of the global lead operations process across the funnel, including process improvements in the lead stages, routing, and reporting (overseen by Lead Ops Director)

• Develop and deliver training materials to onboard employees in similar roles for other regions, as well as documentation to support consistent Marketing/Sales execution

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X perience and skills required

• Must have experience in Salesforce and Marketo with creating and assigning leads

• Experience working successfully across multiple functions (especially sales, marketing, and IT)

• Ability to develop and implement new processes and process improvements

• Proven track record of nurturing and assigning leads in a timely manner

• Experience developing and documenting processes

• Experience developing metrics and dashboard to monitor progress, lead management or inside sales areas preferred

• Leadership experience to help train the growing team

• Experience with the current sales, solution, and/or delivery teams in this region

• Experience inside a complex matrixed organization model

• Fluent in written and verbal English

• Intermediate French or German preferred

• Strong verbal and written communication skills to persuade others through presentations, demonstrations, and written communication

• Effective communication skills include listening to colleagues and articulating back for problem-solving

• Strong interpersonal and presentation skills for interacting with team members and prospective clients

• Ability to work and lead in a team environment

• Ability to publicly represent the company with internal and external clients

• Ability to use own judgment and initiative in problem resolution

• Ability to present ideas, goals, problems, outcomes, and processes to a diverse audience

C ompany benefits At DXC Technology, we don’t just offer jobs - we build careers. Here’s what you can look forward to when you join us:

• Enjoy competitive compensation and grow your career in a fast-paced, international environment.

• Benefit from 24 days of paid vacation to rest, explore, and recharge - plus comprehensive medical and life insurance, and monthly food vouchers to support your lifestyle.

• Access premium learning platforms, get company-sponsored certifications, and grow your skills with continuous development opportunities tailored to you.

• Get recognized through our Employee Recognition Program - your contributions deserve the spotlight.

• Refer great talent through our Employee Referral Program and get rewarded for helping shape our future.

• Enjoy discounts and special offers with your employee badge - it pays to be part of the team.

• Access 24/7 support for you and your family, with a wide range of wellbeing resources to help you thrive.

• Join meaningful initiatives that give back to the community and connect you with like-minded colleagues through fun and impactful experiences.

If you feel comfortable with the above-mentioned requirements, please send us your CV in English.

Please note only shortlisted candidates will be contacted.

DXC Technology stands for equal opportunities, namely, we do not discriminate on the basis of race, religion, color, sex, age, disability, or sexual orientation.  All recruitment decisions are based solely on qualifications, skills, knowledge and experience, and relevant business requirements.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.