Job Description: Sr Manager Creative Studio (Client Engagement)

(Enterprise / In‑House Creative Agency)

Role Overview

The Sr Manager Creative Studio is a senior client-facing leader within the in‑house creative agency, responsible for managing high‑impact relationships with internal business partners and leading the delivery of complex, cross‑functional creative and marketing initiatives.

This role sits between executional client management and portfolio-level leadership. The Senior Manager, Client Engagement operates independently, partners with senior stakeholders, ensures operational excellence across workstreams, and contributes to strategic planning, prioritization, and growth of the in‑house agency model.

Key Responsibilities Internal Client Leadership

• Serve as the primary day‑to‑day relationship owner for assigned internal clients, including senior marketing, business, and functional leaders
• Build trusted partnerships by deeply understanding business objectives, priorities, and enterprise constraints
• Lead client status meetings, planning sessions, and reviews with confidence and clarity
• Anticipate client needs, manage expectations, and proactively address risks and dependencies

Program & Workstream Ownership

• Lead the end‑to‑end execution of complex creative and marketing initiatives across multiple workstreams
• Translate business goals into clear, strategic briefs that align brand standards, messaging, and channel requirements
• Partner closely with Project Management to manage scope, timelines, resourcing, and prioritization
• Ensure alignment across Creative, Strategy, Production, Media, and external partners as needed

Financial, Scope & Governance Discipline

• Oversee estimates, intake prioritization, and scope definition for assigned initiatives
• Track effort, budget, and scope against approved plans; manage change and escalation when required
• Ensure work adheres to enterprise governance, brand standards, and operational processes

Strategic Contribution

• Contribute to client planning conversations with informed recommendations and solutions
• Apply understanding of enterprise strategy, brand architecture, and channels to improve outcomes
• Review creative work for quality, consistency, and alignment to objectives before delivery

Team Leadership & Enablement

• Mentor and guide Client Services Managers, Account Executives, or Coordinators
• Set clear expectations, provide feedback, and model strong client engagement fundamentals
• Act as a steady escalation point for delivery or relationship challenges
• Step in as coverage for Director‑level client engagement when needed

Growth & Enablement

• Identify opportunities to expand or deepen engagement within existing internal client relationships
• Support roadmap planning, prioritization discussions, and internal pitch efforts
• Help internal clients navigate in‑house capabilities and processes to maximize value

Qualifications Required

• 5–8+ years of experience in client engagement, account management, or program leadership within an in‑house agency, enterprise marketing organization, or equivalent environment
• Proven experience leading complex initiatives and managing senior internal stakeholders
• Strong executive presence with excellent written, verbal, and presentation skills
• Demonstrated ability to manage scope, budgets, timelines, and cross‑functional teams
• Highly organized, detail‑oriented, and comfortable operating in a matrixed organization

Preferred

• Experience within large, enterprise or global organizations
• Familiarity with brand governance, intake models, prioritization frameworks, and operating models for in‑house agencies
• Experience supporting integrated campaigns or large-scale brand initiatives

What Success Looks Like

• Internal clients view the role as a trusted partner and advisor
• Workstreams move forward efficiently with minimal rework or escalation
• Creative teams receive clear direction, strong briefs, and timely decisions
• Initiatives are delivered on time, within scope, and aligned to brand and enterprise priorities
• The role consistently elevates the effectiveness and credibility of the in‑house agency

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $119,900 - $222,700.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

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