Associate Manager ERP Package Applications

Job Description: Essential Job Functions:

• • 7+ years of overall software engineering experience, with 2+ years in AI / LLM / Generative AI.
• Strong hands-on experience with the Service Now platform and its AI/ML capabilities.
• Experience designing and deploying Now Assist skills, domain‑specific prompts, and RAG‑based solutions.
• Proven ability to build AI Agents and agentic workflows, including orchestration, guardrails, and multi‑step automation.
• Experience architecting MCP servers to securely expose Service Now data, workflows, and APIs to external AI models.
• Hands-on experience building Claude skills and connectors to enable AI‑driven Service Now actions (record creation, case triage, data retrieval).
• Ability to integrate AI features into Service Now workspaces, portals, Flow Designer, Integration Hub, and custom applications.
• Strong programming skills in JavaScript/TypeScript and Python, with good knowledge of REST APIs, authentication/authorization, databases, and system design.
• Preferred: Service Now CSA/CAD certifications, exposure to MCP ecosystem, and Performance Analytics.

Required Skills and Experience:

• Bachelor’s degree in Computer Science, Information Technology, or related fiel

Strong knowledge of Gen AI modules:

• Proficiency in JavaScript, Glide API, Flow Designer, REST/SOAP Integrations,
• Excellent communication, documentation, and client-facing skills.

Soft Skills:

• Strong problem-solving and analytical abilities.
• Ability to manage multiple priorities and meet deadlines.
• Collaborative mindset and strong stakeholder engagement skills.
• Self-motivated with a passion for continuous learning.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available

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