Job Description:

Job Summary:

We are seeking a talented and proactive Service Now Technical Consultant – ITOM. In this role, you will be responsible for the design, configuration, implementation, and support of the Service Now ITOM suite, ensuring seamless integration with broader IT Service Management processes and tools.

You will collaborate closely with cross-functional teams to deliver high-impact ITOM solutions that drive operational visibility, performance, and efficiency across the enterprise.

Key Responsibilities:

• Lead and support the design, configuration, and implementation of Service Now ITOM modules, including: Discovery
• Service Mapping
• Event Management
• Cloud Management
• Customize and configure Service Now components using Flow Designer, Business Rules, Script Includes, and UI Policies
• Collaborate with stakeholders to gather technical requirements and align ITOM capabilities with business needs
• Integrate Service Now ITOM with CMDB, ITSM, and third-party monitoring tools
• Perform health checks, gap analyses, and optimizations of current ITOM implementations
• Assist in the creation of technical documentation, design artifacts, and test plans
• Troubleshoot and resolve ITOM-related issues
• Stay current with the latest Service Now platform updates, releases, and best practices
• Support presales and scoping efforts, if required

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 10-12 years of IT experience, with at least 7 years of hands-on experience with Service Now, specifically in ITOM modules
• Strong technical expertise in: Discovery & MID Server deployment
• Service Mapping & CMDB architecture
• Event Management and integrations
• Experience with Service Now scripting (JavaScript, Glide API), Flow Designer, and Integration Hub
• Good understanding of ITIL/ITSM concepts and CMDB design
• Experience working in Agile environments
• Strong communication and problem-solving skills
• Ability to work independently and manage client interactions

Preferred Certifications:

• Service Now Certified Application Developer (CAD)
• Service Now Certified Implementation Specialist – ITOM

Preferred Skills:

• Work on leading-edge Service Now ITOM projects
• Collaborate with global teams and enterprise clients
• Competitive salary and professional growth opportunities
• Supportive and innovation-driven culture

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here**.**