Job Description:

Essential Job Functions:

• Analyze business processes and assist in identifying optimization opportunities to enhance customer and client experience.
• Participate in process improvement initiatives under the guidance of senior team members.
• Collect and analyze performance data to evaluate customer and client satisfaction.
• Support the implementation of process changes and enhancements.
• Collaborate with team members to ensure project success.
• Document process modifications and improvements for future reference.
• Communicate process-related insights and recommendations to stakeholders.
• Stay informed about industry trends related to customer experience and process optimization.

Basic Qualifications:

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 4+ years of relevant work experience in industry, with a minimum of 1+ years in a similar role
• Proven experience in business process services and data analysis
• Experience in data-driven decision support
• Proficiencies in data analytics and process mapping
• A continuous learner who stays abreast with industry knowledge and technology

Other Qualifications:

• Advanced degree in a relevant field a plus
• Relevant certifications (e.g., Data Analytics Professional, Six Sigma Yellow Belt) a plus

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link

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Please note: DXC will respond only to requests for accommodations due to a disability.

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