Job Description: Service Now Technical Lead – Insurance / FSOType: Full‑Time Location: Hybrid/Flexible

DXC Technology is a global IT services leader, helping organizations modernize operations and drive innovation across their enterprise technology stack. Within DXC, our Assure Smart Apps team delivers insurance‑focused digital transformation using the Service Now platform.

The Role

We are seeking a Service Now Technical Lead to deliver insurance workflow solutions on Service Now FSO. You will lead hands‑on development, manage code migration and releases, drive automation using native Service Now tools, and mentor junior developers. You’ll work on solutions spanning claims, policy servicing, billing integrations, AI document processing, and compliance automation.

Key Responsibilities

• Design and build scalable Service Now solutions aligned with best practices
• Review, refactor, and optimize code across custom applications
• Manage code and configuration migration from development to production
• Support platform upgrades, patches, and release cycles
• Drive automation using Flow Designer, Playbooks, and ATF
• Mentor developers and promote technical excellence

Required Experience

• 8–10 years Service Now development experience
• Service Now Certified Application Developer (CAD) – required
• Strong JavaScript/Glide scripting and platform architecture knowledge
• Proven experience with releases, upgrades, and legacy code modernization

Service Now Expertise

Customer Service Management (CSM) – must have
Plus experience in one or more of: Flow Designer, Playbooks, UI Builder, ATF, Service Portal, Catalog Items, Now Assist / AI, Platform Analytics, Predictive Intelligence

Nice to Have

• Service Now FSO experience
• Insurance domain knowledge (claims, policy, billing, compliance)
• Agile/DevOps delivery, CI/CD, source control tools
• Experience with AI‑driven document processing or Generative AI

Our Commitment to You

DXC Technology is committed to building diverse teams**.** We actively encourage applications from women, underrepresented groups, and neurodivergent candidates. We're proud to offer:

• Equal opportunities and inclusive recruitment practices
• Reasonable adjustments throughout the recruitment process
• Supportive networks and mentorship programs
• Flexible working arrangements to support work-life balance

What we can offer you

• Competitive Compensation & Pension Scheme – Rewarding your expertise while securing your future.
• Comprehensive Benefits Package– Including DXC Select,Perks at Work, and incentive programs for exclusive savings and rewards.
• Continuous Learning & Development – Access to upskilling opportunities, career growth resources, and industry-leading training.
• Lifestyle Perks– Enjoy options like the Salary Sacrifice Car Scheme and more.

Apply Now

Join a global technology leader and drive transformative programmes that shape the insurance industry's future.

DXC Technology is an equal opportunity employer committed to diversity and inclusion.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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