Job Description:

Job Description:

Key Responsibilities Multi-Channel Technical Support

• Executive Influence: Transition conversations from "product pitches" to value-based business outcomes, quantifying how our solutions improve board-level security metrics

• Sales Support:

 Lead technical discovery and "technical win" strategies to convert prospects into long-term partners.

• Customer Success & Account Management:

 Partner with CS and Client Owners to conduct Strategic Security Health Checks, ensuring current clients are maximizing their security posture.

• TAM Collaboration:

 Act as the Tier-3 escalation point for Technical Account Managers when solving complex architectural challenges or addressing sophisticated threat landscapes.

Proof of Concept (PoC) & Value Demonstration

• Translate raw threat intelligence and security findings into persuasive business cases for C-level stakeholders.

Technical Strategy

• Serve as the lead technical advocate during the sales cycle, conducting deep-dive discovery sessions to uncover specific customer pain points and security gaps

• • Spearhead PoC projects for potential clients, defining clear success criteria and demonstrating how our services mitigate sophisticated threats.

• • Develop and deliver high-impact technical demos and playbooks that highlight our unique differentiators in the MSSP market.

• Technical Objection Handling:

 Use deep subject-matter expertise to challenge customer assumptions with authority and evidence, neutralizing skepticism from technical buyers

Enablement & Market Intelligence

• Construct technical assets such as competitive battlecards, RFP templates, and technical white papers focused on cyber risk mitigation.

• Collaborate with Product Management to share "Voice of the Customer" (VOC) insights, ensuring the product roadmap remains aligned with real-world market demands.

• Participate in industry forums and training sessions (e.g., MITRE ATT&CK) to maintain status as a leading SME in the cybersecurity ecosystem.

Solution Architecture & Experience Strategy

• Ideal Customer Journey:

 Define and support the technical journey from initial demo to long-term adoption, ensuring no technical gaps exist between sales promises and delivery reality.

• Modular Architecture:

 Design scalable security frameworks (MFA, SSO, PAM, XDR) that can grow with the client's business needs. (p. 1)

• Risk Mitigation SME:

 Provide expert guidance on regulatory compliance (NIST, HIPAA, PCI) to help clients navigate audit requirements. (p. 1)

Enablement & Knowledge Sharing

• Internal SME:

 Act as the "Product Ambassador," sharing R&D outcomes, new threat intelligence, and cybersecurity best practices with all client-facing resources. (p. 3)

• Asset Creation:

 Develop technical guides, competitive battlecards, and "Voice of the Customer" (VOC) reports to empower non-technical sales and CS teams. (pp. 2-3)

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

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