who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The lululemon Liaison Office (LLO) team is dedicated to ensuring our components are produced of the highest quality, delivered when we need them, and manufactured with partners who share our commitment to elevating the world. Not only do we manage the production of great product at an exceptional quality level, we also build great relationships.

core responsibilities

• Collaborate cross-functionally with SSC Product Development, Market PI, and other teams to understand product design, assess critical-to-quality risks, and incorporate guest feedback, ensuring delivery of products that meet lululemon’s highest quality standards.
• Monitor production and operational processes to maintain quality control, reliability, and adherence to quality specifications.
• Conduct regular inspections to identify non-conformances, document findings, and track defects. Work closely with vendors to determine root causes and implement corrective actions for continuous improvement.
• Ensure garments or accessories produced and shipped to lululemon consistently meet established quality standards.
• Maintain detailed quality records and reports that track quality metrics, issues, and supplier performance.
• Analyze quality data to identify trends and drive quality improvement initiatives while staying updated with industry best practices.
• Train and support vendor quality teams on quality assurance procedures, policies, and standards to maintain consistent quality practices on the production floor.
• Develop and oversee improvement plans with factories, ensuring successful execution and resolution of quality issues.

qualifications

• Bachelors degree in textiles or industrial engineering or 10 years relevant experience
• 5+ years experience working in a quality assurance role working directly with factories
• Excellent communication and IT Skills
• Ability to travel is a must
• Passion for quality
• Strong ability to work independently within the structure of a team, work under pressure and meet deadlines
• Desire to elevate the world from mediocrity to greatness
• You love to have fun and sweat

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Beyond the Paycheck (Benefits & Perks)

At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.

Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.