who we are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
Job Summary: Working from the MX Distribution Center office, the Mexico Distribution Manager is the owner of, and connective cross functional partner that helps facilitate the day-to-day operational activities with our 3rd party DC partner that enable business processes and functions to run smoothly. Position oversees end-to-end flow from time of receipt at 3rd party DC through to retail stores and guests.

Core Accountabilities:

· Support day to day coordination of operational activities such as returns processing, four-wall order fulfilment, VAS projects, with our regional 3rd party DC partner.

· Monitors department operations to meet specific company SLAs (service level agreements) and guest/store expectations.

· Safeguard procedures (SOP’s), identify problems and quickly resolve them.

· Create compliance between operations and company standards or legal requirements.

· Participate in monthly performance reviews with our 3rd party DC partners. Report out on their performance and communicate any gaps in SLA to key internal stakeholders.

· Inform cross-functional partners on the 3rd party DC’s capabilities, constraints, and workarounds by summarizing performance expectations from 3rd party DC partners and providing qualitative and quantitative feedback to internal stakeholders.

· Demonstrate a continuous improvement mind-set by pro-actively identifying opportunities for overall SLA/performance improvements and cost saving initiatives.

· Work with our Global Inbound Logistics team and external (regional) partners on inbound forecasting, PO priorities, capacity planning and KPI’s & DC Excellence.

· Encourage and foster a spirit of personal development and entrepreneurship

· Provide a work environment that is upbeat, fun, and inspiring

Academic/Educational Requirements:
· Business administration, operations management, supply chain management, logistics, industrial engineering, or equivalent training desired
· Minimum of 5-8 years of experience in self‐managed or 3PL distribution center and logistics operations within the apparel retail distribution environment of both offline & online order fulfillment experience
· Clear communications skills to inspire, motivate and provide cross‐functional leadership x
· Experienced in managing third-party logistics provider(s) and/or distribution operations in a fast-paced and fast-growing environment
· Sound responsive analytical and problem-solving skills
· Excellent time management, planning and organizational capability
· Strong interpersonal and leadership skills are required, experience of leading a team is preferred
· Proven organizational and leadership skills are required · Understanding of cross border compliance preferred
· Clear communications skills to inspire, motivate and provide cross-functional leadership
· Strong IT skills (Microsoft Office applications, familiar with WMS software applications and retail systems)
· Ability to think “outside of the box,” enjoys challenges and is solutions-oriented
· Travel, as needed, less than 5% of the time.

Working Conditions:

Office environment involving long periods using a computer and handling desk work. Office is based within our (outsourced) Distribution Centre in Mexico. Limited travel to/from other DC’s or SSC locations may be required.

Our “must-haves”:

· Acknowledges the presence of choice in every moment and takes personal responsibility for their life

· Possesses an entrepreneurial spirit and continuously innovates to achieve great results

· Communicates with honesty and kindness and creates the space for others to do the same

· Leads with courage, knowing the possibility of greatness is bigger than the fear of failure

· Fosters connection by putting people first and building trusting relationships

· Integrates fun and joy as a way of being and working – doesn’t take themselves too seriousl