Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.

Your Impact

The National Installation Merchant (NIM) owns the national labor category business strategy, financial performance, and operating model for Installed Services. This role is accountable for defining the provider network structure, labor pricing architecture, national capacity targets, and performance standards that enable profitable growth and consistent customer outcomes. The NIM establishes the KPI framework, quality thresholds, and operational standards, and leads systemic program improvements to strengthen provider network performance and scalability.

As the national decision authority for provider approval criteria, pricing guardrails, capacity strategy, and program design, the NIM ensures alignment between demand, labor capacity, and margin objectives. The role partners closely with Field Provider Managers, Services Operations, Merchandising, Provider Experience, and Compliance teams—leveraging field insights while maintaining clear ownership of national strategy and standards. Success is measured by category P&L performance, provider network health, capacity coverage against demand, sustained improvement in customer quality metrics, and the effectiveness of the installed services operating model.

What You Will Do

• Develop and maintain category strategy, assortment of labor offers, and integrated promotional/demand plans in partnership with Product Merchants and Services/Store Operations.

• Define national performance scorecard, targets, and governance cadence (e.g., CBR inputs, category reviews) and publish standard operating expectations for field execution.

• Lead national provider selection decisions: approve/deny providers for participation, set contracting standards, and establish required onboarding criteria and readiness gates.

• Negotiate provider cost structures; translate into retail pricing, margin guardrails, and pricing change controls.

• Build the national capacity model and set market-level capacity targets; establish escalation triggers and decision rights for capacity shortfalls.

• Set quality standards and audit methodology; partner with FPMs to translate standards into enforceable field playbooks and corrective action pathways.

• Drive systemic performance improvement plans for underperforming providers/programs (policy/process/technology changes, training standards, incentive structures).

• Own technology requirements for the provider operating model and define adoption standards; prioritize enhancements with product/tech partners.

• Lead cross-functional alignment with Merchandising, IST/Services Ops, Store Ops, Provider Experience Group, Finance, Legal/Compliance, and Contact Centers.

• Makes hiring decisions including hiring and terminations. Manages performance and provides coaching to direct reports as needed.

Minimum Qualifications

• Bachelor’s degree Business, Finance, or other related fields of study or equivalent years of experience in lieu of education requirement, if applicable

• 5 years Experience with managing national and regional supplier and manage sales typically more than $400M. Experience leading a business (financial, people, operational, process, digital, technology, etc

• 3 years Merchandising/Installation Services/Store Operations

• 3 years Installation Services execution, Product Merchandising

Preferred Skills/Education

• Master’s degree, MBA or equivalent work experience

• 3 years Experience in merchandising/store operations

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.