Job Summary:

THE JOB

Our backstage teams have a leading role in the service experience the artists and touring personnel have at our venues. The extent to which we recognize our crew members for service well done is the extent to which they will care not only for our Artists and touring personnel, but for each other.

WHAT THIS ROLE WILL Toyota Amphitheatre is seeking a Backstage Experience Coordinator for the 2026 Season! The position will directly report to the venue General Manger. The Backstage Experience Coordinator (BEC) will be responsible for administering various Live Nation and venue designed programs to support local production & touring personnel. The Backstage Experience Coordinator will maintain back-of-house expectations & backstage division-wide goals while ensuring that our Artist Commitment is met or exceeded. This role will act as a hospitality focused position ensuring a phenomenal experience for touring personnel backstage. This is a seasonal, hourly position. Scheduled hours will vary depending on business needs and may be scheduled up to 40 hours per week or more during peak season.

Job Functions:

• In partnership with the venue General Manager, the Backstage Experience Coordinator is responsible for administering various Live Nation and venue designed programs to support local production & touring personnel.

• The Backstage Experience Coordinator will maintain back-of-house hospitality expectations & backstage division-wide goals.

• Partner with local backstage catering to ensure the Artists rider requirements are met and the culinary experience exceeds the artist’s and touring personnel’s expectations.

• Work with Production Managers & Catering Teams to help facilitate advances.

• The Backstage Experience Coordinator will meet & greet the tours upon arrival at the venue and be available to assign dressing rooms and this is the point of contact for all hospitality needs.

• Light laundry duty, typically only including stage towels or dropping off items at a laundromat

• Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating the bands about our efforts.

• Will be the backstage brand ambassador and the face of the service culture program.

• Responsible for completing the Post Event Service Recap and analyzing other venue service reports to create action plans for service improvements in partnership with the Artist Services team & Venue GM.

• Research best practices and collaborate with the Artist Services team & Venue GM

to develop venue opportunities to increase engagement, increase Artist/Crew satisfaction.

• Pre- and post-show walk through with checklist to make ready all backstage Artist & Touring crew areas and notate any damage to be repairs.

• Oversee all dressing room and bus stock, including after-show meal coordination.

• In coordination with the General and Production Managers, co-manage any applicable backstage program budget and process vendor invoices.

• Will act as the lead in maintaining metrics and sharing information with the Artist Services Team, tracking historic data on Tours & details regarding Artist choices/favorites and manage the backstage tour personnel survey and competition rate for your venue.

• Partner with the venue’s Production Manager, Artist Services team and LN Tour rep to create memorable, hospitality-minded moments at every show, including but not limited to birthdays and special celebrations.

WHAT THIS PERSON WILL BRING

Qualifications:

• Must be able to maintain composure and professionalism around high profile artists/guests and work in an often hectic and loud environment.

• Must have strong organizational, Time management and multi-tasking skills.

• MUST be highly detail oriented and willing/able to follow-up until all items are addressed

• Proficient computer skills required including the ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

• Possess a positive outlook, strong communication skills and the ability to engage others.

• Must possess strong problem-solving skills and demonstrated experience finding creative solutions.

• 1 year of backstage/production/hospitality experience.

• 2-3 years of work experience in a comparable role.

• 1-2 years of leadership experience.

• Has a natural interest in helping others and a heart for service.

• Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.

• Must be able to lift 30 lbs. using proper lifting techniques.

• Bachelor's degree in Hospitality, Communications, Marketing, Business, Human Resources, or something comparable preferred.

• Public speaking or meeting facilitation skills are a plus.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and home life.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

The expected compensation for this position is:

$18.00 USD - $22.50 USD Hourly
Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment will never request payment, or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.