
Multinational entertainment company.
Guest Services- Fillmore New Orleans
必备技能
Customer Service
Communication
Job Summary:
Who are we?
Live Nation Entertainment is the world’s leading live entertainment and e Commerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.
As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/.
Who are you?
Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.
That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So, join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.
The Role:
The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Job Functions:
· Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls or in person inquiries to resolve our customer concerns through analysis to determine the most effective resolution.
· Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
· Refer unresolved customer grievances to designated departments for further investigation
· Solicit sales of new or additional services or products.
· Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.
· Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
· Assist with handling guests' questions throughout the concert
· Partner with fellow team members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as barricade, Etc.
· Other tasks as assigned by the Operations Manager
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关于Live Nation

Live Nation
PublicLive Nation Entertainment, Inc. is an American multinational entertainment company that was founded in 2010 following the merger of Live Nation and Ticketmaster. It continues to operate both brands as subsidiary companies, promoting and managing ticket sales for live entertainment internationally.
10,001+
员工数
Beverly Hills
总部位置
$12.5B
企业估值
评价
10条评价
3.8
10条评价
工作生活平衡
3.2
薪酬
2.8
企业文化
4.1
职业发展
2.5
管理层
2.7
65%
推荐率
优点
Great team environment and colleagues
Fun atmosphere and exciting events
Flexible hours and work-life balance
缺点
Long hours during peak season/events
Poor compensation and below industry salary
Poor management and lack of communication
薪资范围
60个数据点
Junior/L3
Mid/L4
Senior/L5
Junior/L3 · BI Data Engineer
3份报告
$188,500
年薪总额
基本工资
$145,000
股票
-
奖金
-
$130,000
$195,000
面试评价
2条评价
难度
2.0
/ 5
时长
21-35周
录用率
50%
体验
正面 0%
中性 50%
负面 50%
面试流程
1
Application Review
2
HR Screen
3
Hiring Manager Interview
4
Group/Panel Interview
5
Offer
常见问题
Behavioral/STAR
Past Experience
Culture Fit
Customer Service Scenarios
Technical Knowledge
最新动态
Ex-Live Nation executive files wrongful termination suit alleging 'serious corporate misconduct' - NBC News
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1w ago
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1w ago
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