Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Position Overview:

As part of the Operations team, you as the Control Room Operator will participate in all functions of the Event Control Centre, including dispatch, CCTV, deployment of staff and reporting.

Job Functions:

• Monitor and operate a fully digital multi-channel trunked radio system, connecting all event operations department with the venue
• Monitor venue CCTV for potential issues, utilize monitoring software to collect images and videos for evidence and record keeping purposes
• Determine and assign the level of priority of the call and enter the data into a cloud-based reporting system
• Receive and respond to a variety of emergency and non-emergency reports
• Monitor inventory sign out and returns at each show
• Document and log all relevant radio calls, CCTV footage and written reports for incidents within the venue
• Liaise with emergency services partners for prompt response to incidents
• Must participate in Live Nation Canada zero waste/sustainability initiatives at the venue

Qualifications:

• The ability to develop and maintain cooperative and professional relationships with fellow employees, representatives from other departments and supervisors
• The ability to actively listen and communicate effectively through clear speech
• The ability to use judgment and decision-making skills to evaluate situations, establish priorities and resolve matters
• General knowledge of radio etiquette and procedures
• Ability to take direction while also displaying strong personal initiative
• A positive, winning attitude incorporating integrity, confidentiality and discretion
• Ability to work well within a team environment
• Must be available to work evenings and weekends as required
• Minimum of 1 year practical dispatch experience or a combination of education and experience
• Comfortable with MS Office programs
• Working knowledge of TURBONet dispatch software is desirable
• Although not required, preference will be given to those holding a valid Ontario Security License

We thank all candidates for their interest, only those who will be selected for an interview will be contacted.

Job Posting Compensation Range/Rate: $21 per hour.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, provincial and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.