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Upsell Crew Member

Live Nation

Upsell Crew Member

Live Nation

Hartford, CT, USA

·

On-site

·

Part-time

·

2w ago

Required Skills

Sales

Data Analysis

Financial knowledge

Job Summary:

Who Are We?

Live Nation Entertainment is the world’s leading live entertainment and e Commerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.

As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/.

Who Are You?

Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.

That’s why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So, join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

The Role:

Are you organized, passionate about ancillary sales and music, love to spend time in our venues in the summer, detail oriented, and in love with concert data and metrics? If so, this is the Live Nation position for you. This position is part time, seasonal.

Job Functions:

  • Establish consistent guidelines and application thereof of all venue upsells that generate revenue: Lawn Chair Rentals, Blanket Sales, Non-Artist Merch, Reserved Lawn, Fast Lane, VIP Club Upgrades, Future Ticket Sales, and other upsell revenue.
  • Creatively find new revenue streams for the amphitheater.
  • Assist the General Manager on marketing, pricing strategies, and revenue management for each concert.
  • Develop, implement and train team on experiential sales techniques to drive revenue.
  • Communicate with other department heads to ensure that all departments are informed of venue upsell details.
  • Use technologies and applications such as Parkhub and Salesdeck for point of sale stations.
  • Plan and review best practices with Operations Manager and General Manager as shows play off.
  • Meet and debrief with the Operations Manager and General Manager after each show.

Qualifications:

  • Business acumen
  • Data-driven / metrics-driven
  • Ability to adapt to an ever changing environment
  • Love of being in our venue, with our Band Members​
  • Ability to delegate, follow up, and relate to staff as well as guests in a positive effective manner.
  • Skilled in interpersonal communication, organizational concepts and financial knowledge.
  • Experience working in concert industry is preferred.
  • On Site knowledge of venue products and revenue opportunities a plus
  • Ability to walk and stand for long period of time.
  • Ability to lift and carry objects up to 35 pounds.
  • Flexible Schedule - this position is part time and seasonal, requiring evening and weekend hours.
  • High school diploma required.

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About Live Nation

Live Nation

Live Nation Entertainment, Inc. is an American multinational entertainment company that was founded in 2010 following the merger of Live Nation and Ticketmaster. It continues to operate both brands as subsidiary companies, promoting and managing ticket sales for live entertainment internationally.

10,001+

Employees

Beverly Hills

Headquarters

Reviews

4.0

10 reviews

Work Life Balance

3.2

Compensation

3.4

Culture

4.3

Career

4.0

Management

3.8

75%

Recommend to a Friend

Pros

Great people and team atmosphere

Flexible scheduling

Fun work environment with events

Cons

Low pay relative to responsibilities

Very long working hours

Fast-paced and demanding environment

Salary Ranges

59 data points

Mid/L4

Senior/L5

Mid/L4 · Database Developer / Salesforce Developer

2 reports

$163,655

total / year

Base

$141,430

Stock

-

Bonus

-

$161,201

$165,128

Interview Experience

2 interviews

Difficulty

2.0

/ 5

Duration

21-35 weeks

Offer Rate

50%

Experience

Positive 0%

Neutral 50%

Negative 50%

Interview Process

1

Application Review

2

HR Screen

3

Hiring Manager Interview

4

Group/Panel Interview

5

Offer

Common Questions

Behavioral/STAR

Past Experience

Culture Fit

Customer Service Scenarios

Technical Knowledge